Windows 8 System Freezes

[manmeet]

Hi
Have a HP laptop (G6-2005AX) with Windows 8 Pro 64 bit installed. My system gets freezes all of a sudden. When this happens I have no option but to use power button to kill it. If I keep the system as it is, then after 30 mins or so it reboots itself. When this happens neither mouse works nor any key combinations of keyboard.
One worry point is CPU temperature is >100 degrees centigrade !!!


How can I know what (hardware/software) is causing this problem?

Thanks for your time,
Regards,
Manmeet.


Some details taken using Speccy software:

Summary
Operating System
Windows 8 Pro 64-bit

AMD A8-4500M 105 °C
Trinity 32nm Technology
RAM
4.00GB Single-Channel DDR3 @ 662MHz (9-9-10-24)
Motherboard
Hewlett-Packard 184A (Socket FT1) 59 °C
Graphics
Generic PnP Monitor (1366x768@60Hz)
512MB ATI AMD Radeon HD 7640G + 7670M Dual Graphics (HP) 51 °C
1024MB ATI AMD Radeon HD 7670M (HP)
CrossFire Disabled
Hard Drives
466GB Seagate ST500LM0 12 HN-M500MBB SATA Disk Device (SATA) 41 °C
Optical Drives
hp DVD A DS8A8SH SATA CdRom Device
Audio
AMD High Definition Audio Device

 

[topgear]

you have located the main issue yourself .. the overheated cpu is causing all this and if this laptop is still under warranty then RMA it first before trying anything.

 

[manmeet]

Hi
It's under warranty !
What RMA means ?

 

[rijinpk1]

Go to service center and tell them that your laptop is overheating and you need a solution asap. Wait till the issue get fixed.

 

[Chaitanya]

It seems there is a glitch in temp monitoring software try with softwares other than HWinfo. Speccy..
Just like Coretemp

 

[topgear]

^^ yes, there may be some glitch with temp monitoring app but where did Op mention he has used HWinfo ? Hwinfo is very reliable for overall system temp monitoring and same goes for the best alternative ie HWmonitor.

 

[Chaitanya]

Hewlett-Packard 184A (Socket FT1) 59 °C

^^ yes, there may be some glitch with temp monitoring app but where did Op mention he has used HWinfo ? Hwinfo is very reliable for overall system temp monitoring and same goes for the best alternative ie HWmonitor.

Saw that Mobo info & guessed ...
Funny thing is now I got that OP actually mention "Speccy"

 

[topgear]

we've got a little detective here anyway, apart from the overheating this could be an issue with overheated motherboard component or ram with high cpu temparature like that the cpu will shut it down first.

 

[Chaitanya]

OP should also check CPU usage (for possible excessive usage due to any infection) also he should physically feel various parts of laptop for abnormal heating(because of errenous readings from software)
1 more query : is the version of win 8 original or a *ahem* one??

we've got a little detective here anyway, apart from the overheating this could be an issue with overheated motherboard component or ram with high cpu temparature like that the cpu will shut it down first.

(Actually I'm impressed by RDJ from Sherlock holmes movies.... )