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What is Incident no.? (WD Black 1TB)


I have to send a mail to WD about a hard disk I bought. It is WD Black and the website is showing 2 years warranty instead of 5yrs.

The mail I received from WD is
Your subject of your email should be,' Proof of purchase for Western Digital'.

The body of your email should consist S/N#, MDL#, Date of Purchase, Incident #

But I don't know what Incident# is. :|
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