Western Digital is known for quick and responsive customer care and in my case they have proved it again. RMA is a big factor why we suggest WD in our rig suggestions. Unfortunately my HDD started showing problems and I requested a RMA. The RMA was created instantly and the customer care even offered to send their guys to pick up the faulty drive to my residence (40 kms from the drop point). As the scheduled date was three days later I decide to drop the faulty drive by myself on Thursday 27/11/2014 late afternoon. And guess what the replacement drive arrived at my residence in exactly 7 days on 4/12/2014. Hats off WD.