Hello all,
I am facing a weird issue with my external HDD. Whenever I connect it to the USB 3.0 port on my laptop, it is detected. But as soon as I access it be it read/write, I get the error location not found especially when copying files on to the hard disk. It doesn't vanish from My Computer but copying is interrupted as if someone momentarily disconnected the drive. Same goes if I try to watch a video from the HDD. All the drivers have been updated and even all the windows update packages have been installed. I had this issue in Windows 8 too.
The hard disk works flawlessly (albeit slower) when connected to a USB 2.0 port. The USB 2.0 ports are actually in a pair and I had at times connected 2 HDD's to the 2.0 ports and haven't had any issues with low power for the HDDs. USB 2.0 Flash drives and phones connected to the USB 3.0 port work properly.
I even installed the KB 2911106 update, I tried Help! After installing Windows 8.1, my USB drive disappears or file transfers stop unexpectedly
Even that didn't work. I disabled USB Selective suspend, I disabled turn off HDDs from the power options. Nothing helps.
It is a Freecom ToughDrive 3.0 1TB and the computer is an Asus S46CM Ultrabook running Windows 8.1 fully up to date.
Laptop Specs:
Core i5-3317U @ 1.7GHz
6GB DDR3
NVidia GT650M 2GB
Admins I hope this is the right section for this query.
I am facing a weird issue with my external HDD. Whenever I connect it to the USB 3.0 port on my laptop, it is detected. But as soon as I access it be it read/write, I get the error location not found especially when copying files on to the hard disk. It doesn't vanish from My Computer but copying is interrupted as if someone momentarily disconnected the drive. Same goes if I try to watch a video from the HDD. All the drivers have been updated and even all the windows update packages have been installed. I had this issue in Windows 8 too.
The hard disk works flawlessly (albeit slower) when connected to a USB 2.0 port. The USB 2.0 ports are actually in a pair and I had at times connected 2 HDD's to the 2.0 ports and haven't had any issues with low power for the HDDs. USB 2.0 Flash drives and phones connected to the USB 3.0 port work properly.
I even installed the KB 2911106 update, I tried Help! After installing Windows 8.1, my USB drive disappears or file transfers stop unexpectedly
Even that didn't work. I disabled USB Selective suspend, I disabled turn off HDDs from the power options. Nothing helps.
It is a Freecom ToughDrive 3.0 1TB and the computer is an Asus S46CM Ultrabook running Windows 8.1 fully up to date.
Laptop Specs:
Core i5-3317U @ 1.7GHz
6GB DDR3
NVidia GT650M 2GB
Admins I hope this is the right section for this query.
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