This is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below.
Dear Ms. ************,
With reference to the request raised on your Tikona broadband User ID ********, registered against your name, we commit to make sincere efforts to resolve whatever difficulty or issue you may have faced by engaging senior specialist from our team. Your account shall remain under our retention efforts for next 10 days to allow us a fair chance to satisfy your concerns and make sure you continue using Tikona services. It will delight us to re-instate your confidence in us. Within these 10 days we shall seek your cooperation to facilitate a prompt resolution with help of Specialized Help desk as well our field care executives.
We assure that in case our efforts to resolve valid issues to your satisfaction are not successful, then the monthly bill charges shall be applicable only till the next bill cycle date based on your last usage date or disconnection request date whichever is later. On processing of request for disconnection you will be required to return all Tikona installed equipment and material including indoor and outdoor CPE, POE adopter, cabling etc. In case CPE is not recovered charges of Rs 1500 shall be added towards the outstanding amount &
you will continue to receive bill until you have not surrendered the CPE(EMPHASIS ADDED). Please note installation charges are non-refundable. Full and final settlement of the account will be done post completion of the above mentioned process.
The activities are summarized against your Service Request Number *********, dated : 9/28/2014 08:14:44 PM
1) Resolution of issues or problem with your cooperation : Day 1 to Day 10
2) Formal email or call from your Registered Email or Mobile No. : Day 1 to Day 10
3) Suspension of account (last bill cycle) : Day 11 to Day 13
4) Payment of outstanding and return of equipments : Day 14 to Day 16
5) Closure of account : Once activity 4 is completed then within 48hrs account will be closed.
Kindly note during the course of retention if your account shows usage then your account will be considered as retained & it would confirm you wish to continue with the services.
In order to safeguard against any unauthorized request for disconnection of service we would also request you please write an email to
customercare@tikona.in from your registered email id or call 1-800 209 4276 from your registered mobile number if the above retention effort is not successful. Please note that communication received from email or mobile not registered as part of Personal Information of your Tikona account is liable to be considered as 'not valid' and thus request may not be processed.
We do trust that through our sincere effort we shall be able to resolve any and all valid technical or commercial problems and shall maintain a long term client relationship.
For faster access to Technical Support desk, call on 022-40629629* from anywhere in India.
Regards,
Customer Care
Tikona Digital Networks
*Standard call rate apply as per your operator.
