Absolutely ****ed up ****.
My battery back-up had been showing 1 hr 45 mins as back-up for some months now. My warranty was going to expire in few days. So, I thought lets sort that issue and few others out. So, I called the customer care to register a complain this Satuday. The lady who attended my call told me, to use energy management and start battery gauge and accordingly she will tell me what to do next. She told me it will take four to five hours. I told her I would do that before I go to sleep since I had some work to do. She told me to do it and report the result on Monday, since Sunday was a holiday.
So, I did the battery gauge. Now the frustrating **** starts. After I did, I found out that my batter capacity was stuck at 52%. I was wondering why its not charging even though when I hovered the mouse over the battery button, it showed (plugged in, charging). So, I re-started the laptop and it was the same. Then, I just switched off the power button and my laptop shut down automatically. It was as if there was no battery and the electricity was directly running the laptop. I called the customer care again on Monday. That is when they reported me that the battery warranty is 1 year and not 2 years and told me to go to the service center and find out about the problem in details. So, I take it to the service center on Monday and gave them to sort it out. They told me to come after a day. I went there. They still hadn't sorted it out. Asked for one more day. So, today I go to the service center and told me there is issue with the battery and I have to replace it.
This really pissed me off big time because my laptop was running fine on battery before I had done the battery gauge. At least it was showing a back up of 1 hours 45 mins. So, I call the customer care again to inform them about their carelessness regarding this. I talk with one of their representatives and tell him the entire story. But, he says there are no complains registered on Saturday or Monday. Now, I totally lost it. I told him how the **** there are no bookings/complains/calls registered when I had called him three times? He asked me if I remember the name of the representative who picked up the call on Saturday or Monday. I didn't remember. So, I told him that. He said "Sorry. But, I can't do anything. Battery warranty is only for one year!". I told him again my laptop was running fine on battery before the whole battery gauge but he kept on repeating the same thing that "Sorry. But, I can't do anything. Battery warranty is only for one year!".
Absolutely pissed now. Next time I call, I will ask their names and full details. Can't ****ing trust them anymore really. Any idea what should I do?