I am a regular online shopper. My experiences on eBay, amazon, flipkart, rediff and several other sites has been amazing. Let me tell you about my horrendous experience on Snapdeal:
On Dec 12, 2014 I ordered a Titan Raga watch worth Rs. 4826 on Snapdeal. After a few days I received a message that my product was ready for shipping from the seller. I didn't receive it for the next 2 weeks, after which I got another message that they were unable to procure the product from the seller and would be arranging for a refund. Again i waited...for 2 more weeks. After this, i recieved yet anither message that the product had been lost in transit by the courier service and again, that they would be processing a refund. (Seems strange how they could lose a product that they havent been able to procure from the seller, isnt it? Hehe). I waited again...Tired of waiting, I contacted snapdeal. They assured me that they would arrange a refund. A few days later, I get yet another message that the product was returned since there was no one at my home at the time of delivery!!!! (Really, how many lies do they have up their sleeve??? How can a product that was "lost in transit" be delivered????). Mind you, the lapsed time after my ordering my product was 1.5 months at that time. Again I contacted snapdeal. They said that they would reorder the product for me.( that was my mistake, I should have just insisted on a refund....but I really loved that product, so I said ok). A few days later, after still no response, I again contacted snapdeal. To my horror, this time they tell me that the refund had already been processed a week back!!!! Immediately I checked my bank statement and contacted the bank authorities. Of course no such amount had been credited.
To put things short, its been 2 months since I ordered the watch. I haven't received it or the refund. And snapdeal claims they have refunded me. I HAVE BEEN RIPPED OFF AND CHEATED.
My strong piece of advice is to NEVER SHOP ON THIS SITE. They lie to you, mislead you, give you false hopes and ultimately cheat you. When you talk to them over the phone, they sweet talk you and reassure you, but its all just eyewash and a huge scam.
Mine may be an isolated incident....but it did happen, didn't it? Next time it may be you. So be careful when you shop here and consider the strong risk that you may lose your money. I can vouch strongly in favor of amazon, flipkart, eBay and rediff. If you have a choice, shop from these sites rather than Snapdeal
