RON28
Cyborg Agent
I bought Samsung NP550P5C-SO1IN on August 06 for 48.5K, In the month of October i bought some games from Flipkart, To my surprise when i tried those DVDs on my laptop, none of them worked. In fact the DVDs got scratches when i tried to install or copy data on Hard Disk. Also, while inserting DVD it made some strange sound. So i knew the laptop's optical drive has some problems. Thanks to FLIPKART's awesome service, they replaced my DVDs within 3 days.
On OCT 19th, i went to Samsung CC (Pune), There i met MR ASHOK, i told him everything and ALSO ADDED that this laptop reaches 100C while gaming, so he gave a document to me in which he mentioned laptop has OVERHEATING and OPTICAL DRIVE problems. He told me it would take minimum 3 days to repair it. I asked him if there is any risk to my DATA being lost or being removed, He promptly replied that, Nothing will happen to your DATA except C-DRIVE.
Next day at morning i got call from MR. ASHOK that he MISTAKENLY deleted my 500GB data out of 1TB. I gave him a nice firing on phone and also when i visited the service center at afternoon along with my Father. And, he didn't even care to apologies.
From that day till today only the optical drive problem has been solved, In fact now the temp. reaches 59C while browsing on chrome, earlier it was 52C. and let me tell you its winter season.
He has replaced MOBO and also applied thermal paste but still the temperatures are same. Even i had a conversation with his senior manager MR. CHANDRASHEKAR, and he talked very rudely on phone. I also sent many mails to DELHI HEAD OFFICE but still my complaints fell on deaf ears.
I had lost my precious childhood memories, those DATA were priceless.
Samsung laptops are good for price=performance ratio, but SAMSUNG CC are hopeless, sucks at professionalism. So before going to Samsung laptop Service Center, PLEASE BACK UP YOUR DATA.
they would tell you nothing will happen to your DATA, but still don't trust them.
On OCT 19th, i went to Samsung CC (Pune), There i met MR ASHOK, i told him everything and ALSO ADDED that this laptop reaches 100C while gaming, so he gave a document to me in which he mentioned laptop has OVERHEATING and OPTICAL DRIVE problems. He told me it would take minimum 3 days to repair it. I asked him if there is any risk to my DATA being lost or being removed, He promptly replied that, Nothing will happen to your DATA except C-DRIVE.
Next day at morning i got call from MR. ASHOK that he MISTAKENLY deleted my 500GB data out of 1TB. I gave him a nice firing on phone and also when i visited the service center at afternoon along with my Father. And, he didn't even care to apologies.
From that day till today only the optical drive problem has been solved, In fact now the temp. reaches 59C while browsing on chrome, earlier it was 52C. and let me tell you its winter season.
He has replaced MOBO and also applied thermal paste but still the temperatures are same. Even i had a conversation with his senior manager MR. CHANDRASHEKAR, and he talked very rudely on phone. I also sent many mails to DELHI HEAD OFFICE but still my complaints fell on deaf ears.
I had lost my precious childhood memories, those DATA were priceless.
Samsung laptops are good for price=performance ratio, but SAMSUNG CC are hopeless, sucks at professionalism. So before going to Samsung laptop Service Center, PLEASE BACK UP YOUR DATA.
they would tell you nothing will happen to your DATA, but still don't trust them.
