^Their customer support didn't bother to call me back as usual,so i gave them a call yesterday-i was told that i will be hearing from them by today.Today they have sent me an email with the following statements:
"We request you to provide valid proof of dispatch copies from courier company with all below mentioned details:
1. Receipt containing –
a : Seller's name and address
b : Description of content<name of the product>
c : Actual weight
Above mentioned details are missing.
You can send us proofs of shipment by sending from your registered email address to
insellerverification@ebay.com . After providing valid proofs, we request you to coordinate with our customer support for reopening the claim. We look forward for your response at the earliest.
Regards,
eBay India Customer Service"
I had contacted DTDC earlier last week at the email addresses that you'd given me-after that they contacted me and i told them what my problem was.Then their representative said that while they couldn't issue an updated proof of dispatch like what ebay was demanding,they could provide me with a delivery proof from their center in Rudrapur(where the seller is based)to establish that the item had truly been delivered to him-he also requested me to send them the complete name and address of the seller so that they can investigate this matter further.
I sent them the seller's details on saturday but i am yet to hear back from them(DTDC i mean)-i dont know whether they will be able to help me or not.Even if they do provide me with some kind of documentation to prove that the item was delivered to the seller, i dont think those idiots at ebay will accept it as for some reason,they keep insisting on getting a proof of dispatch with all details duly included in it-its funny as the POD copy that i had given them already has these details,only the seller's address has been mentioned in short due to lack of space,and instead of mentioning the item's actual weight,its been stated as 'M',which is DTDC's code for an item of min. weight.
I dont understand why is ebay being so adamant about all these technicalities when it can easily be confirmed by other means whether the item was sent to the seller or not-also the seller's name,his address(in brief) and even his pin code has been mentioned in the courier receipt that i had given them-what does it matter if instead of the full address it is written in brief,also is not mentioning the actual weight of that item really that big of a deal?! I think they are doing this deliberately to avoid giving my refund.
Till date i have called them and emailed them several times but they have not shown even a shred of empathy or courtesy towards me despite the fact that i have been a long time ebay customer.Also their customer care executives are really rude and are outright bluffers who kept assuring me every time i spoke to them that someone from their end will call me to discuss my problem-but till date they haven't fulfilled this promise,in fact i am the one who has to keep calling them back every few days(to no avail though)to follow up on this matter.
I am yet to receive any word or updates from DTDC and so i am not very hopeful that they will do anything to help.And i am really fed up with this situation want to bring this to an end.So i've been thinking would it be a good idea to edit the POD copy myself,make the required changes to it and send it to ebay?The worst that could possibly happen is that they will reject it as well and i wont be able to challenge them legally to get my money back-but i dont intend to take this matter to court anyway and therefore is there any harm in giving it a try and seeing what happens?This will be a last ditch attempt to see if i can get my money back somehow,as it seems i have exhausted all other possibilities at this stage.
