i got DishTV installed 1 week back connected to my tv tuner card but iam unable to access all channels. it displays the message '402.check your smartcard'. i tried out removing the smartcard, switching on/off the setup top box. if any of u have a solution, please put it up soon.
- Status
thank you 4 the replies...i thought it comes out as analog signal from the set top box...
but iam able to view the free channels..only problem is with the paid channels and the message saying 'check your smartcard' ...is there any activation required..or is it bcoz iam using analog tv tuner card??
but iam able to view the free channels..only problem is with the paid channels and the message saying 'check your smartcard' ...is there any activation required..or is it bcoz iam using analog tv tuner card??
ranjan2001
Cyborg Agent
Just bcoz of this STB problem (CAS) I did not buy the tuner card, I saw 2 gud ones but the dealer was not sure if it will work or not with STB?
So which digital tv tuner card have the time shift /recording facility to pause live tv or record in my absence using the CAS STB?
So which digital tv tuner card have the time shift /recording facility to pause live tv or record in my absence using the CAS STB?
ranjan2001
Cyborg Agent
I am always waiting I thought we live in a IT nation, but the IT product support in local areas is very bad.The vendors don't have a clue about this, they coolly say YES it works with STB..........
Govt should do something about this IT/hardware sector, it will open up lot of job opportunity for the knowledgeable people to be in marketing & support.
unni
In the zone
Did you get your problem solved? I didn't see your question before. The problem has nothing to do with tuner card. It's most likely that you have inserted the smart card wrongly. When I inserted it upside down, I got your message: "402. Check your smart card". Do you get "401. Please insert smart card" when you remove it? Then, reinsert it with the exposed part of the chip in the card facing up.
thankz unni...yes..i did get the msg '401. please insert smart card' when i removed it..but havnt tried inserting the card upside down...will try that out soon...
__________
@unni...tried putting the smart card upside down and all possible ways...still the same error as u said (402 & 401)...
and i dont have a TV in my room to check it up
__________
@unni...tried putting the smart card upside down and all possible ways...still the same error as u said (402 & 401)...
and i dont have a TV in my room to check it up
Last edited:
unni
In the zone
Check the following settings:
Menu->Settings->STB Info:
Also, check Menu->Settings->Conax->Subscription Status. If it has some values along with dates shown, most probably, your card is activated. When we got the subscription, it took 2 days to get it fully activated. That was 2 years ago.
My STB is Zenega CD-1005S. Things may be slightly different if you have a different model. Did you install it by yourself?
Menu->Settings->STB Info:
- Software version - mine is 2.64 N-1.38
- Smart Card No - see if it has some value shown (no need to show us)
- STB No - see if it has some value shown (no need to show us)
- Verifier Key - see if it has some value shown (no need to show us)
Also, check Menu->Settings->Conax->Subscription Status. If it has some values along with dates shown, most probably, your card is activated. When we got the subscription, it took 2 days to get it fully activated. That was 2 years ago.
My STB is Zenega CD-1005S. Things may be slightly different if you have a different model. Did you install it by yourself?
my software version - V2.45 - 1.23
smart card no, STB no, verifier key are blank...even after software updates and restoring factory settings the software version remains same
the subscription status in conax shows the msg '402. check your smartcard'
and my set top box model is Zenega CD-1004iS... so i guess my smartcard is yet to be activated and it was installed by a technician and told that it would b activated within 24 hours.
smart card no, STB no, verifier key are blank...even after software updates and restoring factory settings the software version remains same
the subscription status in conax shows the msg '402. check your smartcard'
and my set top box model is Zenega CD-1004iS... so i guess my smartcard is yet to be activated and it was installed by a technician and told that it would b activated within 24 hours.
gmanog
Journeyman
there is no problem with your tv tuner card, I think. Its only with your smartcard, either it is not yet been activated or there is some fault in it. (free channels will come, even without a smart card). Try calling Dish tv and confirm about the smart card activation.
(when I purchased dishtv, I had same problem even in my tv, then I called and confirmed with the dishtv. They took few days to activate the smartcard).
(when I purchased dishtv, I had same problem even in my tv, then I called and confirmed with the dishtv. They took few days to activate the smartcard).
- Status