ss786@vsnl.com
Broken In
Hi all,
Though I am a long-time reader of Digit, this is the first time I'm posting here.
I have recently purchased MS Office 2010 Home & Student edition Retail version. Now, for the last two weeks, I have been trying to activate it, but all in vain.
Whenever I try to activate it via Internet, I get the following error message (and activation fails):
"An unspecified error has occurred. Your request cannot be processed at this time. Please try again later. (0x80070005)".
Another peculiar thing is if I select the "Activate by phone" option, in the screen that follows, whatever country I select from the drop-down list, it doesn't display any telephone numbers. Further, instead of the actual installation id, it shows "[installation code]" and all the fields for me to enter the Confirmation Id are disabled.
I'm hoping someone here may be able to help me with this problem.
Other information that may be useful:
During installation, when I enter the Product Key, it validates properly, but activation does not take place.
I have installed the 32-bit version of MS Office 2010 but my OS is Windows 7 64-bit, running on a Dell laptop with 3 GB RAM.
Some of my services (such as Office Source Engine, Office Software Protection Platform (OSPP), Software Protection Service, SPP Notification Service) weren't running. I started those services (and even set them to automatic), but still it has been of no use.
I even downloaded and installed all the updates, but no progress...
I then found there was a problem accessing the ProgramData\Application Data\ folder. I took ownership of that folder and set the appropriate permissions, but it still is not activating.
I even called up Microsoft's helpline (a Bangalore number, meaning an STD call), but after a long investigative chat with me, the Tech Rep said that it was because my version of office was Geo locked and could "never be activated in this region". However, when I returned the box back to the vendor, he tried it on his PC and it installed and activated properly. Thus, the problem seems to be with my laptop!
I looked up the Net and have tried many of the so-called solutions, but none seems to work. I have uninstalled and re-installed MS Office 2010 an umpteen number of times and am nearly at my wits end.
I hope someone here can help me with this problem.
Regards,
Sunil
Though I am a long-time reader of Digit, this is the first time I'm posting here.
I have recently purchased MS Office 2010 Home & Student edition Retail version. Now, for the last two weeks, I have been trying to activate it, but all in vain.
Whenever I try to activate it via Internet, I get the following error message (and activation fails):
"An unspecified error has occurred. Your request cannot be processed at this time. Please try again later. (0x80070005)".
Another peculiar thing is if I select the "Activate by phone" option, in the screen that follows, whatever country I select from the drop-down list, it doesn't display any telephone numbers. Further, instead of the actual installation id, it shows "[installation code]" and all the fields for me to enter the Confirmation Id are disabled.
I'm hoping someone here may be able to help me with this problem.
Other information that may be useful:
During installation, when I enter the Product Key, it validates properly, but activation does not take place.
I have installed the 32-bit version of MS Office 2010 but my OS is Windows 7 64-bit, running on a Dell laptop with 3 GB RAM.
Some of my services (such as Office Source Engine, Office Software Protection Platform (OSPP), Software Protection Service, SPP Notification Service) weren't running. I started those services (and even set them to automatic), but still it has been of no use.
I even downloaded and installed all the updates, but no progress...
I then found there was a problem accessing the ProgramData\Application Data\ folder. I took ownership of that folder and set the appropriate permissions, but it still is not activating.
I even called up Microsoft's helpline (a Bangalore number, meaning an STD call), but after a long investigative chat with me, the Tech Rep said that it was because my version of office was Geo locked and could "never be activated in this region". However, when I returned the box back to the vendor, he tried it on his PC and it installed and activated properly. Thus, the problem seems to be with my laptop!
I looked up the Net and have tried many of the so-called solutions, but none seems to work. I have uninstalled and re-installed MS Office 2010 an umpteen number of times and am nearly at my wits end.
I hope someone here can help me with this problem.
Regards,
Sunil
