new notebook with not-so-fit hard disk

[amrit1]

I recently got my new Lenovo IdeaPad Z570 notebook and transferred the data from my old notebook to this new one successfully. To have a look at the temperature of new machine I downloaded SpeedFan which fortunately has S.M.A.R.T. tool for Hard disk. I got this when looking at the S.M.A.R.T. Data of disk of new notebook.

Can anyone tell me what is with this "Spin Retry Count" thing? (the smart.jpg file in the attachments)
Is my hard disk really unfit for use??

Any help will be appreciated..

PS- i have outlined the main things in the two files.

PPS- S.M.A.R.T. hard disk status

 

[doomgiver]

take it back and let the techs replace the hdd for you. i'd advise you NOT to use this hdd, as it may fail anytime (prolly the hdd got damaged during shipping)

i think it counts the number of times its failed to properly spin-up and has been forced to respin another time.

 

[Tech&ME]

I will advice you to do the following:

1. Your Laptop must have come with : Lenovo Troubleshooting Center

2. If not, download it from the Here (For Lenovo only)

3. And run this program, if you get the error , report it to lenovo with the screenshot from this program.

 

[amrit1]

I will advice you to do the following:

1. Your Laptop must have come with : Lenovo Troubleshooting Center

2. If not, download it from the Here (For Lenovo only)

3. And run this program, if you get the error , report it to lenovo with the screenshot from this program.

First of all my laptop don't have Lenovo Troubleshooting Center pre-installed. And the download link you have given is for windows 2000 and for ThinkPad systems only. By the way, I am downloading it anyways.

I finally got the main problem, its the Intel 6-series chipsets problem that costed Intel so much trouble (and now its my turn i guess, ).
Lenovo Announcement

After talking to the customer care I found that although my notebook series i.e. Z570 is not listed in the above link, it is also affected. I logged a complaint about the same. They told me to send an email to lenovo care with reference to the above complaint ID. I am about to do it now.

Thanks for ur help, I really appreciate it..

 

[Tech&ME]

Glad to know your problem got solved.

 

[amrit1]

the lenovo troubleshooting centre is unable to perform the S.M.A.R.T. tests on my hard disk, i wonder if Lenovo will accept the results of any 3rd party software, if i send them to Customer care..

 

[Tech&ME]

the lenovo troubleshooting centre is unable to perform the S.M.A.R.T. tests on my hard disk, i wonder if Lenovo will accept the results of any 3rd party software, if i send them to Customer care..

NO Lenovo will never accept results of third party software.

Because, that Lenovo Trobleshooting Centre

1. Is not a joke.

2. It is the most advanced Repair and Diagnostic Software used by Professionals and technicians.

3. It is actually PC-DOCTOR software made specially for Lenovo.

4. And that's the reason I suggested you to download the piece of cake (software) in the first place!!

You can send the report generated by the software to Lenovo. I think the result goes automatically to Lenovo if you are connected to the internet.

 

[doomgiver]

fail, they cant diagnose their own products. shows how much they suck

 

[amrit1]

NO Lenovo will never accept results of third party software.

Because, that Lenovo Trobleshooting Centre

1. Is not a joke.

2. It is the most advanced Repair and Diagnostic Software used by Professionals and technicians.

3. It is actually PC-DOCTOR software made specially for Lenovo.

4. And that's the reason I suggested you to download the piece of cake (software) in the first place!!

You can send the report generated by the software to Lenovo. I think the result goes automatically to Lenovo if you are connected to the internet.

Yes, I know that but what can i do if its not working on my hard disk??
And this is the test report :

PC-Doctor 5 for Windows Log File


------------------------------------------------------------------------------
TOSHIBA MK6465GSX
------------------------------------------------------------------------------
Model Number TOSHIBA MK6465GSX
Serial Number
Firmware Revision
Controller Master
Driver c:\windows\system32\drivers\disk.sys
Version 6.1.7600.16385, 6-21-2006
------------------------------------------------------------------------------
C:
------------------------------------------------------------------------------
Drive Letter C
Volume Serial Number 3097-8BA8
File System NTFS
Volume Capacity 552.22 GB
Volume Free Space 353.61 GB
Volume Used Space 198.61 GB
------------------------------------------------------------------------------
LENOVO - D:
------------------------------------------------------------------------------
Drive Letter D
Volume Name LENOVO
Volume Serial Number E8EB-90B3
File System NTFS
Volume Capacity 29.00 GB
Volume Free Space 23.84 GB
Volume Used Space 5.15 GB

SMART Status Test
Event Type Description Time
Test Started - Monday, June 20, 2011 11:39:46 AM
Error Message SMART Status NOT Checked. Monday, June 20, 2011 11:39:47 AM
Test Finished Failed Monday, June 20, 2011 11:39:47 AM

SMART Short Self Test
Event Type Description Time
Test Started - Monday, June 20, 2011 11:39:48 AM
Error Message An error occurred while attempting to start the SMART self test. Monday, June 20, 2011 11:39:49 AM
Test Finished Failed Monday, June 20, 2011 11:39:49 AM

Random Seek Test
Event Type Description Time
Test Started - Monday, June 20, 2011 11:39:50 AM
Test Finished Passed Monday, June 20, 2011 11:40:47 AM

Funnel Seek Test
Event Type Description Time
Test Started - Monday, June 20, 2011 11:40:48 AM
Test Finished Passed Monday, June 20, 2011 11:42:13 AM

Surface Scan Test
Event Type Description Time
Test Started - Monday, June 20, 2011 11:42:14 AM
Test Finished Passed Monday, June 20, 2011 11:43:08 AM

Surface Scan Test 2
Event Type Description Time
Test Started - Monday, June 20, 2011 11:43:10 AM
Test Finished Passed Monday, June 20, 2011 11:44:59 AM


Product Version: 5.00.4240.03

 

[Tech&ME]

^^^

I think SMART is not enabled in the BIOS for your HDD. Enable it.

1. Run CHKDSK . Goto MyComputer -->> Select D: drive ---> right Click ---> Then TOOLS tab --->>> Check Now

2. Yes to check it during Re-Start.

3. Re-Start your comp.

4. Let it check for errors and fix them.

5. Run the Lenovo Troubleshooter again.

 

[amrit1]

There is no option for enabling the SMART in BIOS.
Anyways, i have sent an email regarding the Intel Chipset problem and got a reply asking about my details, which i have sent as required. Waiting for their reply now...

 

[Tech&ME]

There is no option for enabling the SMART in BIOS.
Anyways, i have sent an email regarding the Intel Chipset problem and got a reply asking about my details, which i have sent as required. Waiting for their reply now...

ha ha

I knew that you will never know that setting!!!

And I will never tell you that!!

I think no one is interested in your Chipset Problem here and no one can help you with that here.

Mods should close this thread....... for good, going offtopic.

 

[amrit1]

thanks for ur generous help, i think those days are over when u could ask for help to others..

And now i know how to enable it..

 

[Tech&ME]

thanks for ur generous help, i think those days are over when u could ask for help to others..

And now i know how to enable it..

You are well aware why I told you that in my previous post. And don't presume me to be like you!

I ask for help when I need it, and help other when I can.

Don't be arrogant when you need help or help others. And that's the reason I said so to you.

(using words like, anyway i did this, and that sounds arrogant to me)

 

[amrit1]

"anyways" sounds arrogant, huh..
I never knew that..

i asked for help cos i needed it, will take care about it in future..

 

[Faun]

anyway, "anyway" is not arrogant sounding.

 

[amrit1]

anyway, "anyway" is not arrogant sounding.

+1

 

[cute.bandar]

interested in how it goes. Do keep us updated

 

[amrit1]

interested in how it goes. Do keep us updated

for sure..