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Never buying a SONY phone again !

rohan_mhtr

Most wanted
Hi friends , after much waiting and saving my hard earned money i had finally purchased the SONY Xperia Z three months ago . The main reason for buying the phone was its Sexy looks , glass body which as mentioned by sony is DURABLE and water resistant . Before that i had the Samsung galaxy note 2 ( I had also published my review on other forum ) Samsung Galaxy Note 2 | TechEnclave - Indian Technology Forum
But the note 2 although a very good phone , i sold it since i didnt like the design . Then as a temporary replacement for a month i got the Micromax a110 . After buying the XZ i gave the a110 to my mom .
Now from the first day itself i was facing issues like low battery and heating . I know all androids do heat but this was different . Used to heat near the camera area . I could have ironed my shirt with it ! Used to heat up even during long calls with my GF ( 15-20 mins calls ) .
I considered this a minor issue and gave benifit of doubt for its slim size . Next major issue i faced when the phone went into boot loop without any particular reason , whatever i did couldnt help , tried various forums and googled and found this a common problem . When contacted sony service center in Vashi Navi mumbai , found that they werent trained to work on Xperia Z . Anyway as it was a sftware related issue i got it rectified but not after 15 days non stop shouting at the sony service adviser .
I was considering selling this crap but its sleek design and katrina held me back .
Now the important issue ,
few days back as usual put my phone in my jeans pocket and did my work , ie drive to office and when i removed the phone i realized that it refused to unlock . After close examining it found a small crack on the screen towards the upper right . Touch wasnt responding . My jeans wasnt even tight and neither did i bump into anything . Just as i was watching it the crack increased in size in front of my eyes like magic ! Now the screen isnt working .
Searched through net and found out that thousands of people are facing this issue . One in 10 Xpeira z's screen cracks ! The reason i buyed this crap in the first place was because Sony had mentioned in the ads that it was DURABLE . Now i have used many phones over the year and knocked them multiple times without any damage but this issue here is just insane .
My agony didnt end here , When i went to the service center i found that 4 more person were waiting there with their broken Xperia Z screens . One guy was literally begging with them to repair his broken screen but the customer service people said that since the phone cannot be opened they are not trained by sony to work on XZ .
I was told that the screen can be replaced for Rs17500 or i can get a new phone for Rs 20000 without any accessories ! Thats more then half the price of a new , i got mine for 34k .Even the service guys new of the issue but they were helpless too . Sony india is cheating its customers on its premium handset !
Tons of shouting , infinite number of emails written to everyone in sony is invain . Got few email replies back but it was as usual that physical damage cannot be covered in warranty and crap .
My house is under renovation right now and also my beloved car ( Verna fluidic ) met with a minor accident last month hence money is a little tight right now . I cant go on spending 20k on crap phone and live with a fear of breaking it again !
Currently i am using the old Micromax a110 again and it is working fine , just faced one issue when the power button refused to work which was rectified in 3 days without any charge , later learned that my mom had actually dropped the a110 on a concrete pavement and hence the power button stopped !
We pay so much cost to get a premium brand and this is what we get !
Next time when i go to the service center i am going to smash the phones screen completely with a hammer and then ask for a 20k replacement .


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Next time when i go to the service center i am going to smash the phones screen completely with a hammer and then ask for a 20k replacement .
I know one member in this forum who is a sony fanboy ( cant remember name ) but used to promote sony which further increased my decision to buy this crap. If i find him i will hang him upside down and give some good old fashioned spanking on butt* !

You should improve your language. You are the only one responsible for what you buy, not some tv ad claim or a forum member.
 

Inceptionist

Journeyman
I guess you should try Consumer court if the phone is not getting fixed by Sony. You should gather more people who are facing the same problem and then go to the court. Maybe that will wake up Sony India.
If the technicians are not trained then its company's fault.
 

sujoyp

Grand Master
forums are just for opinion friend ....and obviously u asked for opinion.. there may be many XZ unfortunate users and you maybe one of them ...but that does not make a phone bad since its sold 5 million+ handsets
But I am really sad with ur experience since I always drool over XZ ...service is a big issue with these sophisticated handsets
 

bikramjitkar

In the zone
I gave up on "brand names" a long time back. Asus, Nokia, Samsung...they've all failed me. There are no "durable" electronic products in this world, just people who get lucky.
 

RohanM

Cyborg Agent
I know one member in this forum who is a sony fanboy ( cant remember name ) but used to promote sony which further increased my decision to buy this crap. If i find him i will hang him upside down and give some good old fashioned spanking on butt* !

He is that randome user 111... :-D

forums are just for opinion friend ....and obviously u asked for opinion.. there may be many XZ unfortunate users and you maybe one of them ...but that does not make a phone bad since its sold 5 million+ handsets
But I am really sad with ur experience since I always drool over XZ ...service is a big issue with these sophisticated handsets

it's sold because of advertisement only.. if u heavily market a product it will surely gonna sale..
A prime example is galaxy grand = **** grand. that is a hot seller.
 
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theserpent

Firecracker to the moon
Well, Firstly...You can't blame anyone for what you bought
Secondly,Sony does make much better phones than others.
 

Empirial

Youngling
Blame your luck, nothing else. Sometimes even 1 out of 5 BMW's turns out to be faulty. That doesn't mean the entire BMW brand is crap.
 

Tech_Wiz

Wise Old Owl
I got a Sony Ericsson Xperia Neo V and it has working fine. Karbonn phone of my wife on the other hand is pure piece of junk.
 
OP
rohan_mhtr

rohan_mhtr

Most wanted
Well, Firstly...You can't blame anyone for what you bought
Secondly,Sony does make much better phones than others.

Blame your luck, nothing else. Sometimes even 1 out of 5 BMW's turns out to be faulty. That doesn't mean the entire BMW brand is crap.

Don't rage dude.It was just your luck
Now,If they refuse to replace your phone.....
DRAG THOSE @#$%^& TO CONSUMER COURT!!!!

How can you say this , just google Sony Xperia Z screen cracked and you will notice its not just me but thousands facing this issue . Also if SONY cant repair a product in india then why did it launch it in the first place . Why is that in their ads its written as the most durable and water proof phone ever . Durable my a$$ !
After frequent visit to the service centre i found a guy whose Charging pin of xperia Z was broken and they told them it was a physical damage and to exchange the entire phone for a new one for 20k since they are not authorized to repair it ! Luckily he got it repaired from outside for few.

One inside guy from the sony service centre told me that this is the most common issue of the phone and they are getting anything between 75-100 screen cracked issues every month !
He has given me a contact of an outsider who he says can get me the screen fixed for Rs9800 , i havent seen him but will meet him once i get back my phone from the sony guys this monday .
 
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srkmish

Ambassador of Buzz
This. I have decided never to buy a costly android phone ever. I cant be bothered with the hassle if anything goes wrong. Also, i dont really enjoy android phones anymore as i only use it for flipboard,watsapp and browsing. I enjoy tablets more. The only thing which would make me go for an expensive phone is if apple decides to make a 5+ in phablet

On the other hand, i have always decided to stick to apple tablets only. You can hardly expect a lemon from apple products and even if it is there, their superior service will always calm your nerves.
 

sling-shot

Wise Old Owl
With Android Sony phones, another reason not to buy could be that they are very lazy with OS updates and also with the number of updates delivered too.
The top end phones will lose a significant portion of their value anyway. So buy a top end only if you have excess cash to burn or can get it written off as business expense or something like that.
 

rdx_halo

In the zone
Sony is churning out pure craps in beautiful models, my friends also suffered the burnt of buying Sony MOBILE decision. Within 2 years battery went kaput and Sony phased out all support for that model. No original battery, using 3rd party battery, he manages to get 6-8 hr.
I also shifted to Nokia just from Sony. Mine was 3 years old a Walkman model. Sloppy phone....... never buy sony. I do agree with you that in these forum lots of Company stuff/dealer/vendor are trolling in disguise.....
 

pentiumlover

Broken In
Its not the Sony as a company , its the Service Centre which is fooling you , If there are more than one service centre in your city , try that one may be they will give different opinion .
MyLG L9 got dead , but luckily after 1 week Service Centre guys informed that Mother Board has been replaced . So 1 week in service centre is not bad :)
And Regarding Display , one guy had a nexus 4 with broken screen , which Service Centre guys replaced for around Rs 5000 .
Generally in Sony Phones the touch Panel and Display are Fused together so If either one suffers damage both have to be replaced .
 
I was a Sony Xperia SP user once.. was not satisfied...was kinda let down by poor building standards like fail display that doesnt respond to touch while lying flat down, or ambient light sensor going completely dead..... no wonder the price dropped by Rs5000 in 2 months. Available for Rs20,000 in the market now..
But then, which company doesnt goof up? I have seen a failed HTC Sensation Xe, failed Galaxy Grand Duos, failed Motorola Defy (cracked screen) ... so far i am yet to see a fail LG phone
 

chintan786

In the zone
I was a Sony Xperia SP user once.. was not satisfied...was kinda let down by poor building standards like fail display that doesnt respond to touch while lying flat down, or ambient light sensor going completely dead..... no wonder the price dropped by Rs5000 in 2 months. Available for Rs20,000 in the market now..
But then, which company doesnt goof up? I have seen a failed HTC Sensation Xe, failed Galaxy Grand Duos, failed Motorola Defy (cracked screen) ... so far i am yet to see a fail LG phone

that u can see here:dead LG phone

http://www.thinkdigit.com/forum/mobiles-tablets/177006-urgent-optimus-l9-suddenly-dead.html
 

RohanM

Cyborg Agent
I was a Sony Xperia SP user once.. was not satisfied...was kinda let down by poor building standards like fail display that doesnt respond to touch while lying flat down, or ambient light sensor going completely dead..... no wonder the price dropped by Rs5000 in 2 months. Available for Rs20,000 in the market now..
But then, which company doesnt goof up? I have seen a failed HTC Sensation Xe, failed Galaxy Grand Duos, failed Motorola Defy (cracked screen) ... so far i am yet to see a fail LG phone

Look who is speaking. You were shouting from roof tops that ohhhh how my xperia sp is so great. Now you are counting it's issues.... Lol..... :p
 
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