I doubt that the management of such a company will know how to operate an email. Soon this crappy company will be eaten up by DTDC or FedEx etc.While I have no experience with this courier, I can relate to your issue. In past I have had several instances with private courier companies whereby the courier guys have displayed un-professionalism and lack of commitment to deliver their job
There have been instances in past where I have written to CEOs too (not necessarily couriers but many other product and service companies) I do a trick, usually it’s possible to get the name of the CEO from the internet. Now try all possible combinations of firstname, firtname.lastname, lastname.firstname and other possible userids you can imagine from that name (e.g. first letter of name followed by surname) followed by the domain name (also try co.in. .in .com etc) and shoot the mail putting all possible ids in BCC. Also check if the main company has any sister concern and hit all userids on that domain too.
It may hit the right mgmt. member.
So far I have written to CEO’s of Youtele, HP, Spectranet, Vovinet and several others using this trick (though not a sure shot one) and it worked. Within a day I got calls from the concerned representatives (Though mostly CEOs never replied to my mail ever so as to hide their mail id) and my concern was attended.
Nope bro. Idiots sent my products back twice. Someone from ATS came to deliver my package, he had worked in delhivery before. He told me 10 days back, that vendors of delhivery do the same to everyone. They reject the delivery, take out the items and send the packages back.
Your team returned my packages twice in succession. They never came to deliver them, just kept on updating wrongly that customer has rescheduled it, payment refused by customer. You guys are the WORST couriers ever. What a shame.
Hi,They reply that we are looking into this everytime and then they go radio silent.
Kindly share the AWB no. so that we can look into this.
Both packages were returned last month. Here is the tracking number for one of them 5180730836190. I sent multiple mails but no one looked into this. What a shame.Hi,
Kindly share the AWB no. so that we can help you out. Thanks.