maverick786us
Padawan
I purchased my Lumia 930 in November 1, 2014. But it accidentally slipped from my hands, when I was taking it from my pocket, fell on the solid tiles and there are 2 big cracks on the screen. The screen is completely malfunctioning and dead.
However, when I purchased my Lumia, the dealer got it insured from New India Insurance. But when I call, their customer care department is always busy. When they gave me option to press 1 for call back, I haven't received a call, its been 16 hours now. When I went to their website, and chat with their staff, they simply said that I have to visit the nearest office.
Can someone tell me a channel or source, through which I can get my product replaced in minimum frame of time? I've read their policies and these are their scopt and expulsions.
Scope
The policy for mobile phones provides cover against
1. Fire.
2. Riot, strike, malicious damage and terrorist activities.
3. Theft.
4. Accident.
5. Fortuitous circumstances.
Exclusions
Exclusions under the mobile phone insurance policy are
1. Mysterious disappearance.
2. Theft from unattended vehicles, except from fully enclosed car that is securely locked.
3. Theft, loss or damage during the hire or loan to a third party.
4. Mechanical and electronic breakdown or derangement.
5. Overloading and experimentation involving imposition of any abnormal conditions.
6. Damage by wear and tear, vermin, atmospheric or climatic condition or gradual deterioration, inherent defect or from any process of cleaning, repairing or maintenance.
7. Loss or damage due to war or nuclear perils, loss by water or from any water borne craft.
8. Intentional or willful act of the insured party.
Now, does my case comes into the 4th category of Scope, that is "Accident" or the 4th Category of Exclusions, that is "Mechanical and electronic breakdown or derangement.". It simply slipped from my hands, when I took it out from the pocket. Do I have to make a fake story, that I was talking on the phone, but was hit by a bike, in order to show it an accident?
However, when I purchased my Lumia, the dealer got it insured from New India Insurance. But when I call, their customer care department is always busy. When they gave me option to press 1 for call back, I haven't received a call, its been 16 hours now. When I went to their website, and chat with their staff, they simply said that I have to visit the nearest office.
Can someone tell me a channel or source, through which I can get my product replaced in minimum frame of time? I've read their policies and these are their scopt and expulsions.
Scope
The policy for mobile phones provides cover against
1. Fire.
2. Riot, strike, malicious damage and terrorist activities.
3. Theft.
4. Accident.
5. Fortuitous circumstances.
Exclusions
Exclusions under the mobile phone insurance policy are
1. Mysterious disappearance.
2. Theft from unattended vehicles, except from fully enclosed car that is securely locked.
3. Theft, loss or damage during the hire or loan to a third party.
4. Mechanical and electronic breakdown or derangement.
5. Overloading and experimentation involving imposition of any abnormal conditions.
6. Damage by wear and tear, vermin, atmospheric or climatic condition or gradual deterioration, inherent defect or from any process of cleaning, repairing or maintenance.
7. Loss or damage due to war or nuclear perils, loss by water or from any water borne craft.
8. Intentional or willful act of the insured party.
Now, does my case comes into the 4th category of Scope, that is "Accident" or the 4th Category of Exclusions, that is "Mechanical and electronic breakdown or derangement.". It simply slipped from my hands, when I took it out from the pocket. Do I have to make a fake story, that I was talking on the phone, but was hit by a bike, in order to show it an accident?
