MTNL Broadband/ PPPoE Problem ... Help Reqd

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confused

Evolving Rapidly...
Hi guys,
i am having a really troublesome problem with my broadband connection for the past 20 days....... several mtnl technicians have come and gone but the problem still persists....... and i am unable to access the net........

the problem is the the PPPoE light doesnt light up. i'll clarify a few things......
1>there are no parallel connections
2>telephone wiring is new, and not bunched with the electrical wires......

its a dlink glb-502t router, connected by an ethernet cable to my comp.......
power light comes on, then adsl blinks... and stabilizes after a few seconds, but PPPoE doesnt come on. lan led comes on when i enable the LAN connection......

on the modem settings page, it says "authentication failure".......

what could the problem be?? please help me out......
 
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