Dear friends,
I purchased Moto-G from flipkart in March 2014, after some days I felt sound quality through ear-piece is not good, slowly it deteriorated to extent that I could not understand most of conversations. I tried factory reset two time, but it could not help. So I went to Local Motorola service center in April 2014. They told that it is hardware problem and handset will be replaced within one week.
After one week I called the service center, they told you new handset is misplaced in courier and is not traceable. so, you better talk to zonal head. I called zonal head, he said he can not do anything, you can talk to customer care. customer care told to call North zone head. North zone head told to contact local service center. So, it going round and round and one month passed.
What can I do now?
I purchased Moto-G from flipkart in March 2014, after some days I felt sound quality through ear-piece is not good, slowly it deteriorated to extent that I could not understand most of conversations. I tried factory reset two time, but it could not help. So I went to Local Motorola service center in April 2014. They told that it is hardware problem and handset will be replaced within one week.
After one week I called the service center, they told you new handset is misplaced in courier and is not traceable. so, you better talk to zonal head. I called zonal head, he said he can not do anything, you can talk to customer care. customer care told to call North zone head. North zone head told to contact local service center. So, it going round and round and one month passed.
What can I do now?