HE-MAN
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I have a 2 year old 32inch samsung led tv model number UA32eh5000RXL. We don't use this tv much as this is in guest room. Few days ago I found that the when we swtich on the tv red light flashes and only sound comes not video.
Called Samsung customer care registered a complaint they said engg. Will visit and explained me the service chargers as follows:
1> engg. Visits opens you are tv tells you whats the problem and how much you need to pay. You decide not to repair then you need to pay 180rs service tax of 14.5%. Included
2> you decide to repair the tv then you have to pay 650rs plsu the part charges and service tax of 14.5%.
Got a call from engg the next day and he asked whats the problem this and that and then asked me if I knew about the charges. I said yes CC explained me. He said no if I come to you're home I will take 680rs no matter what even if you decide not repair the tv, I asked how come you are asking charges different from what CC said. He said call CC again.
Next day I got a message from samsung stating complaint got cancelled because customer refused to pay charges. Again called samsung CC explained to them what exactly happened they understood and assured me that the engg will visit and will charge only what the actual charges are, even gave me a number of the service centre in my city and told me to contact them if the engg asked for extra money then the charges.
Finally engg came this time without calling and plugged the tv and powered it on as usual only sound no video. Then he took a flashlight and pointed on the screen touching it and moving it randomly after he checked the model number and called someone and asked for the price of panel fo the tv. He then proceeded to tell me that panel is not working and the new panel with repair cost will be total of 19500 rs.
I declined it and gave him 180rs and he went away. After few days I got a call from that engg asking sir are you going to repair the tv I told him I have told you already I am not going to repair it. Then told me that samsung buys such product from customer to use the other parts of tv like pcb and power supply and they are willing to buy it for 2000rs.
I asked for 3000rs and he immediately agreed to buy it he even came in 1 hour to pick it up. He again checked everything like he did last time and gave me 3000rs and took the tv.
Now I get a feeling that the Tv repair was only minor and samsung tried to rip me off by offering the panel repair and when I declined the bought it and will profit from it. Is this the level Big brands have stooped to. Multi billion dollar company are doing this to customers.
Never ever buying a samsung tv again.
Called Samsung customer care registered a complaint they said engg. Will visit and explained me the service chargers as follows:
1> engg. Visits opens you are tv tells you whats the problem and how much you need to pay. You decide not to repair then you need to pay 180rs service tax of 14.5%. Included
2> you decide to repair the tv then you have to pay 650rs plsu the part charges and service tax of 14.5%.
Got a call from engg the next day and he asked whats the problem this and that and then asked me if I knew about the charges. I said yes CC explained me. He said no if I come to you're home I will take 680rs no matter what even if you decide not repair the tv, I asked how come you are asking charges different from what CC said. He said call CC again.
Next day I got a message from samsung stating complaint got cancelled because customer refused to pay charges. Again called samsung CC explained to them what exactly happened they understood and assured me that the engg will visit and will charge only what the actual charges are, even gave me a number of the service centre in my city and told me to contact them if the engg asked for extra money then the charges.
Finally engg came this time without calling and plugged the tv and powered it on as usual only sound no video. Then he took a flashlight and pointed on the screen touching it and moving it randomly after he checked the model number and called someone and asked for the price of panel fo the tv. He then proceeded to tell me that panel is not working and the new panel with repair cost will be total of 19500 rs.
I declined it and gave him 180rs and he went away. After few days I got a call from that engg asking sir are you going to repair the tv I told him I have told you already I am not going to repair it. Then told me that samsung buys such product from customer to use the other parts of tv like pcb and power supply and they are willing to buy it for 2000rs.
I asked for 3000rs and he immediately agreed to buy it he even came in 1 hour to pick it up. He again checked everything like he did last time and gave me 3000rs and took the tv.
Now I get a feeling that the Tv repair was only minor and samsung tried to rip me off by offering the panel repair and when I declined the bought it and will profit from it. Is this the level Big brands have stooped to. Multi billion dollar company are doing this to customers.
Never ever buying a samsung tv again.
