Bsod windows 7 laptop - urgently needs help.

Hello
to all of you.
I am using a HP Laptop with Core i5 first gen processor, 8 gb ram and 500 gb hdd, actually, from last some days, I have got two times BSOD's I dont know why it is happening, so please help me to figure out the problem, I am giving here the message that I got after restrating the laptop after the BSOD. Please respected members, analyze it carefully and let me know the solution:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 16393

Additional information about the problem:
BCCode: d1
BCP1: FFFFF88008B6F6E8
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: FFFFF88008B6F6E8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Hope to see the solution soon.If any other info required then, please let me know.
Thank You.
GEEKCOMPUTER_GEEK
 
OP
G

GEEKCOMPUTER_GEEK

In the zone
Hello,
@meetdilip
I am here writing a file that I have created with BLUESCREEN VIEW, I hope this helps.
Thank You.
GEEKCOMPUTER_GEEK

CRASH REPORT CREATED WITH THE BLUESCREENVIEW

Dump File : 012813-18969-01.dmp

Crash Time : 28-01-2013 18:00:47

Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL

Bug Check Code : 0x000000d1

Parameter 1 : 00000000`00000041

Parameter 2 : 00000000`00000002

Parameter 3 : 00000000`00000008

Parameter 4 : 00000000`00000041

Caused By Driver : kneps.sys

Caused By Address : kneps.sys+1c850

File Description

Product Name

Company File Version

Processor : x64

Crash Address : ntoskrnl.exe+71f00

Stack Address 1

Stack Address 2

Stack Address 3

Computer Name

Full Path : C:\Windows\Minidump\012813-18969-01.dmp

Processors Count : 4

Major Version : 15

Minor Version : 7600

Dump File Size : 295,280
 
Last edited:

gameranand

Living to Play
Did you installed some new software or something lately after which you are getting BSOD. It could be random you know.
 

topgear

Super Moderator
Staff member
the kneps.sys file is used by Kaspersky AV - so a recent update of the Av may have caused this .. @ OP - uninstall Kaspersky and see whether the issue gets fixed or not.
 
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