vedula.k95
Behind Enemy Lines
Hello forum,
about a month ago I posted regarding the faulty gpu,after doing a bit research I came to know that my GPU was still under warranty,next step I called the customer care of ASUS they behave politely and this was one of the strange experience I rarely encounter :whew_NF: ,after having a little chat with him,he assured me that my graphics card will be replaced once the nearest service center flags it as "self-defective" and not "customer induced damage" this statement got me into doubt,
as they can term any damage as customer fault,they might argue with us that it was us who had a hand in that faulty GPU,but once I went to service center,they accepted my card and within 4 days I got a new one.
But one question?
The new card which they sent (which was handed over to me by the service center guy) didn't had any cover on the PCI pins and VGI,HDMI port,he returned me with a cover wrapped :serious_NF: is it natural? I asked him about the packing,he said that they ship back the card only in this manner and you will get all things wrapped only when you buy a new one :/ ?
Did this ever occur to anyone else?
about a month ago I posted regarding the faulty gpu,after doing a bit research I came to know that my GPU was still under warranty,next step I called the customer care of ASUS they behave politely and this was one of the strange experience I rarely encounter :whew_NF: ,after having a little chat with him,he assured me that my graphics card will be replaced once the nearest service center flags it as "self-defective" and not "customer induced damage" this statement got me into doubt,
as they can term any damage as customer fault,they might argue with us that it was us who had a hand in that faulty GPU,but once I went to service center,they accepted my card and within 4 days I got a new one.
But one question?
The new card which they sent (which was handed over to me by the service center guy) didn't had any cover on the PCI pins and VGI,HDMI port,he returned me with a cover wrapped :serious_NF: is it natural? I asked him about the packing,he said that they ship back the card only in this manner and you will get all things wrapped only when you buy a new one :/ ?
Did this ever occur to anyone else?
Last edited: