Last monday ( 22nd sept 2008 ) I have to take that mobo ( xfx 650i ultra )
to Rashi ( Kolkata ). I told them that the display is not coming out
from that board even by trying two different gfx cards. I also told
them that the bios may be corrupt. They said they will test the board.
When I told them to test the board in front of me they refused to do so.
They told they will test the board at a later time & they took the board.
They gave me a slip with a rma number & told me to contact after a week.
So I contacted them this monday ( 29th sept 2008 ) about my mobo
quoting the rma number. They told me that they have sent it to mumbai
& the mobo will come after 15th oct 2008 either repaiered or replaced.
I told them that I have very urgent works & told them to do something
before 4 th oct but they told that they couldn't do anyhing.
Surprisingly they took more than 8 minutes to answer the simple thing &
bypassed the phone call over 3 people!
Now guys, I am completely frustrated & annoyed with Rashi peripherals ( kolkata ) service. If they sent the mobo to mumbai just only to repair it then
whey they have some so called hardware technicians in here.
They are taking nearly one month to repair or replace the damn mobo. Even
they aren't exactly sure what is the problem with the mobo ? Whether they
will repair or Replace it ? God only knows how long they will take!
Personally I don't want a XFX mobo again as I've lost every bit of hope & trust upon XFX and Rashi Peripherals. A good motherboard have to not only good performanc also good after sales support. As for support xfx motherboards sucks.
Guys take look @ here ( xfx north america support forum ) & see for yourself
what happened to a guy named
TieT
*www.bjorn3d.com/forum/showthread.php?t=16754&page=4
This guy ave a xfx 790i ultra mobo & xfx gtx280 gfx card.
No luck still keeps giving the bloody FF error.
The mb was 6 hours old, im frustrated as hell !!
I had to send it back and im still waiting after 4 weeks.
Conclusion: im never buying a mb from XFX again im sticking with gigabyte.
So XFX itself is a ****ing screwed up company. They are not even providing
proper support in North America. Then what they will provide in here ?
Guys just pray & hope some good thing for me. You just can't imagine what
I'm feeling like ( feels like hell ) without my rig. I was planning to upgrade
it on dec or january. But now I'm feeling like all my plans are ruined.
I lost every bit of trust & hope on XFX 650i ultra ( actually all xfx mobo )
& Rashi Peripherals.
Coz when we buy a product we pay not only for the product but we also pay
for the warranty & support related to that product. So if a product is readily
available at the time of purchase then it should be available with the distributors within the whole warranty period or they should give us a better product or a similar priced product. If a product fails to fulfill it's warranty coverage then why those products gimmicky selling with three years warranty ?
Manufacturers & dealers think that we intentionally damage products.
So if a product phased out from the market even within the warranty period
they only harass us with delay. They are not willing to pay much attention
about warranty & after sales support. They only want to sell their products
& take the profit anyway.
Any product ( specially it related ) repair or replacement shouldn't take more than 7 days. Coz nobody will pay us for our loses and downtimes.
Guys suggest me what I should do ? or what I can do ?
I'm sorry for the too long post. I know your personal opinion or experience
may vary but just try to realize the situation I'm currently passing through.
