[Query] Sapphire Service Center Mumbai

ZTR

Cyborg Agent
So my 7770 is not giving any display
Fans are spinning but no output

Can anyone tell me the address of Sapphire service center in Mumbai?
As I know that it's handled by Supertron now and Google doesn't give much

Thanks



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Last edited:
OP
ZTR

ZTR

Cyborg Agent
Did you even search Supertron on Google? I found one location in Lamington road
here

And I also found a number and email address from Primeabgb site of Supertron (9833431411/ Anand Sharma),
joycewen@sapphiretech.com/ inqridhuang@sapphiretech.com

P.S I don't own a sapphire product.
Not sure if the number or email are still working but try anyways.
I did
But Google is also showing a different address also
Thus the confusion
But will check out lamington road one tomorrow

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OP
ZTR

ZTR

Cyborg Agent
F**king Supertron
Refused to take my card for RMA because it's "dusty"
I mean wtf

Where should I complain about this?
Also gonna contact Sapphire directly also regarding this shitty practise for RMA and warranty

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coderunknown

Retired Forum Mod
What a surprise. Have a Sapphire HD 7770 GPU brought in 2014 and now suddenly there is no output. looks like Sapphire GPU has a self life of only 2 years. Lets see how my RMA experience goes.
 
OP
ZTR

ZTR

Cyborg Agent
What a surprise. Have a Sapphire HD 7770 GPU brought in 2014 and now suddenly there is no output. looks like Sapphire GPU has a self life of only 2 years. Lets see how my RMA experience goes.
If it has any oxidation like mine had you will face some problems and will have to contact directly with sapphires rma representative

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coderunknown

Retired Forum Mod
If it has any oxidation like mine had you will face some problems and will have to contact directly with sapphires rma representative

Sent from my Redmi Note 3

no oxidation.

BTW do you happen to have any contact info of Sapphire representatives? Like Sapphire India office number/mail id?
 
OP
ZTR

ZTR

Cyborg Agent
no oxidation.

BTW do you happen to have any contact info of Sapphire representatives? Like Sapphire India office number/mail id?
Just have the email id of of Sapphires RMA representative

I can pm that if u want
As for Indian representative , I don't think sapphire has one

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coderunknown

Retired Forum Mod
Just have the email id of of Sapphires RMA representative

I can pm that if u want
As for Indian representative , I don't think sapphire has one

Sent from my Redmi Note 3

the email id will do just fine. thanks in advance.
 
OP
ZTR

ZTR

Cyborg Agent
Hi [MENTION=163350]ZTR[/MENTION],

Going through the same thing with my OLD GPU. Supertron rejected it and then I have connected with Sapphire support. Here is the response which I got. Is it acceptable? Screenshot by Lightsho

Let me know. Thanks!
I contacted their RMA representative directly through email and explained how the oxidation happened by no fault of my own after which they allowed me to do a regular RMA of the GPU
I'll pm you the email Id of their RMA representative

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bssunilreddy

Chosen of the Omnissiah
I contacted their RMA representative directly through email and explained how the oxidation happened by no fault of my own after which they allowed me to do a regular RMA of the GPU
I'll pm you the email Id of their RMA representative

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You dont need to explain the service center representative about anything regarding the problem of your GPU.

If it is not physical damage & under warranty.

You can simply go for claiming a replacement.

Now Supertron is looking after Sapphire/Zotac/Intel RMA & distribution in India.

Just they need either serial number or a valid invoice to confirm the warranty.

Thats all...

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OP
ZTR

ZTR

Cyborg Agent
You dont need to explain the service center representative about anything regarding the problem of your GPU.

If it is not physical damage & under warranty.

You can simply go for claiming a replacement.

Now Supertron is looking after Sapphire/Zotac/Intel RMA & distribution in India.

Just they need either serial number or a valid invoice to confirm the warranty.

Thats all...

Sent from my ASUS_T00K using Tapatalk

You haven't had to do RMA with Supertron with a GPU which has RUST ON SCREWS (that's it )
They treat rust on screws as Customer induced damage and thus they REFUSE TO DO RMA
So please don't go around spreading lies here
When you yourself haven't faced it yourself

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bssunilreddy

Chosen of the Omnissiah
You haven't had to do RMA with Supertron with a GPU which has RUST ON SCREWS (that's it )
They treat rust on screws as Customer induced damage and thus they REFUSE TO DO RMA
So please don't go around spreading lies here
When you yourself haven't faced it yourself

Sent from my Redmi Note 3
I myself took a MSI gpu for RMA which has got its screws broken of at the backside of the card and as a result, one of its fans stopped working.
The GPU overheats and shuts down automatically.
At 1st, service center fellows did not accept it saying losing of screws and its subsequent result is taken as Physical damage.
I insisted and upon showing confirmation letter from their Head Office, they took it for RMA.
They gave me a sealed piece as replacement.
The whole thing happened in 2008.

Now Supertron deals with RMA for MSI, Asus, Intel, Zotac and Sapphire as well.

Asus also has independent service provider who look after their GPU, Routers, Motherboard and phones which is called as Regenerisis Pvt Ltd.

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OP
ZTR

ZTR

Cyborg Agent
Regenersis handles MSI and Asus service
Supertron only handles zotac and sapphire
I know cause inhave submitted my MSI motherboard at regenersis service centre
Where they handle Asus also

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bssunilreddy

Chosen of the Omnissiah
Regenersis handles MSI and Asus service
Supertron only handles zotac and sapphire
I know cause inhave submitted my MSI motherboard at regenersis service centre
Where they handle Asus also

Sent from my Redmi Note 3
I saw somewhere in the forum that MSI is also dealt by Supertron.
Supertron was mailing flyers to its registered customers as to which products it deals and one of the flyers were posted in the forums.

I also dont know exactly but can confirm that MSI distribution & RMA was done by Accro Engineering Pvt Ltd in India.

If anybodys service request is not fulfilled in India, they can send their query to their Head Office abroad.

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OP
ZTR

ZTR

Cyborg Agent
I saw somewhere in the forum that MSI is also dealt by Supertron.
Supertron was mailing flyers to its registered customers as to which products it deals and one of the flyers were posted in the forums.

I also dont know exactly but can confirm that MSI distribution & RMA was done by Accro Engineering Pvt Ltd in India.

If anybodys service request is not fulfilled in India, they can send their query to their Head Office abroad.

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Arre I am telling you na
MSI is also handled by regenersis
I have submitted my motherboard in a regenersis service center only for RMA
You can see here the service center locations
Majority are handled by regenersis
Service Location | MSI Indi

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