u may try to get Up 2 Date driver from this bello url,
*h10025.www1.hp.com/ewfrf/wc/softwa...us&dlc=en&submit.y=0&submit.x=0&lang=en&cc=us
install the update drivers.. that may solve the problem....
also what interface r u in ?? USB or any thing else ??
what OS ?? if WinXP make sure u have SP2 installed...