GEEKCOMPUTER_GEEK
In the zone
Hello,
to all of you.
I need urgent advice, Actually I have a Note 4 that I bought in Jan, 2015 it was under Care Pack, suddenly it stopped working last month, I submitted this to the Service Center, after two days, they told me that pba needs to be changed, and it would take a week, after a week I made a call to them they told me that hardware has changed its software needs to be upgraded it will take a day, after a day I again call them they told me that pick a handset, I visited the Service Center, they again told me that its software is still not upgraded, it will take some more time, next time, when I made a call some other person told me that parts has not come they will take some more days to reach, after waiting for month, and making many calls to Service Center and making many calls to Customer Care, I called ASM of Samsung, they talked with me very much badly, after that I send an email to Samsung CEO office demanding the Replacement or One year Warranty Extension of the current device, I got some calls from CEO office of Samsung they told me that it is not possible for them, now the part has come to the Service Center, the device is still under warranty, now please tell me what Should I do now?Where to contact? because I don't want to accept the Same device from the Service Center even after so much pain and frustration.Please advice.Thank You.
GEEKCOMPUTER_GEEK
- - - Updated - - -
- - - Updated - - -
Hello,
to all of you.
Please reply.
Thank You.
GEEKCOMPUTER_GEEK
to all of you.
I need urgent advice, Actually I have a Note 4 that I bought in Jan, 2015 it was under Care Pack, suddenly it stopped working last month, I submitted this to the Service Center, after two days, they told me that pba needs to be changed, and it would take a week, after a week I made a call to them they told me that hardware has changed its software needs to be upgraded it will take a day, after a day I again call them they told me that pick a handset, I visited the Service Center, they again told me that its software is still not upgraded, it will take some more time, next time, when I made a call some other person told me that parts has not come they will take some more days to reach, after waiting for month, and making many calls to Service Center and making many calls to Customer Care, I called ASM of Samsung, they talked with me very much badly, after that I send an email to Samsung CEO office demanding the Replacement or One year Warranty Extension of the current device, I got some calls from CEO office of Samsung they told me that it is not possible for them, now the part has come to the Service Center, the device is still under warranty, now please tell me what Should I do now?Where to contact? because I don't want to accept the Same device from the Service Center even after so much pain and frustration.Please advice.Thank You.
GEEKCOMPUTER_GEEK
- - - Updated - - -
- - - Updated - - -
Hello,
to all of you.
Please reply.
Thank You.
GEEKCOMPUTER_GEEK