MANIPULATION OF POSTPAID BIILS : any laws ?

[mohit sharma]

guys ,
is there any laws regarding inflation of bills by a telecome companies by the way of manipulation of there billing softwares or hardwares ?
didn't TRAI had laws regarding random checks of these companies's software systems ?

because technically it's not big task to manipulate softwares in such a way , by companies !

i am a user of Airtel's landline and reliace's postpaid connections and i had strong doubt that airtel used to track the pattern of user's calls last months and then adding freequently dialled numbers in latest bills
and i had also observed that if even if reliance somehow charges for missed calls too , even if person on other side don't ppick up ?

 

[din]

@mohit sharma

I know it will be a tedious task and may not be a good idea. But if you can take note of every call you make, for say 1 week or so, and then by calling them and knowing the unbilled amount, you will be able to know whether they charge you more.

 

[mohit sharma]

@mohit sharma

I know it will be a tedious task and may not be a good idea. But if you can take note of every call you make, for say 1 week or so, and then by calling them and knowing the unbilled amount, you will be able to know whether they charge you more.

on that basis only i am noticing this , one person i was talking to for 3months and suddenly there was no further need to talk anymore , still in the billing of next month , i got the list of calls which i never made to him !!!
argument with airtel's staff didn't work too as they stressed that number is ur known one and system had recorded it only ......

 

[azzu]

same here with tata

 

[hailgautam]

These telecom companies do get their billing systems etc audited - mostly by some big4 accounting firms. I am not sure if they (big4 firms) are not being fooled by these telecom co.s.

 

[praka123]

same problem i suspect with idea post paid

 

[supernova]

Very common problem will no solution as of now...!!
And it is all the more prominent with postpaid landline phones...