club_pranay said:
just go to any auth service office, u'll find this thing written all over the place.
It doesn't matter what they write on their office wall. What matters is whether the warranty clause was disclosed to the customer in clear terms at the time of purchase or in any public advertisement. You are not supposed to know what the warranty clause contains if they take a printout and put it in their internal files, if it is not properly disclosed to the customer, the contact becomes voidable. Moreover, its not the service center who is the authority, but the Seagate company who is the principal, and they put the warranty clause in black and white on the product itself, and it doesn't include any 'burnt' clause. A customer is not supposed to be a technical person and is not supposed to know what seagate has internally arranged with ACCEL ICIM Ltd. (the agent of seagate providing service), and is not bound by that aggreement between Seagate and ACCEL ICIM, because there is no disclosure. Hence the contract becomes fraudulent in nature.
From what I know, the fact is Segate doesn't care to check the individual HDDs and merely replaces the HDDs sent by the agent company, ACCEL is delegated to check and sent the HDDs from the customers to the seagate. As there is no implied contract betwwen ACCEL and the customer, the internal arrangement between seagate and accel doesn't apply to the customer. Hence ACCEL cannot apply the contract to the customer. You should meet the head of office of ACCEL and talk with him directly on this point, and try to convince him and not the person who is taking delivery, as the person in the counter is only acting on the diretion of his boss.
(If you have any lawyer friend or relative, please take him with you, it will surely give you an edge in negotiating)
