cs@flipkart hasn't been taken off. It has been set on AutoReply. They reply from same email address if it suits them. Technician checked handset, recorded video, wrote report, took my signature and gone. Return request approved but only for replacement. I asked for refund, they didn't give. Delivery person was arrogant. My shopping at Flipkart ended forever. I know some Flipkart employees active in this and many other forums. Doesn't make any difference Have been handling recruitment consultants for long time, Flipkart employees in the forums and on social media with fake profiles are just kids for me.