Can Ping to network printer but nor able to do any print job


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My office has a network printer (HP Laserjet pro M226) all the Laptops except 2 Pcs(win10,win7) not able to do any print job but they're able to ping the printer. I've done some basic troubleshooting. spool is working fine, Drivers are working well. i've also upgraded the firmware. reinstalled the drivers too.. still not working, the Service person from HP is blaming it on the OS. don;t know what to do, please help me out.
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