Brand New Laptop Keys falling out ! HELP

[rixon.d9]

Hello there, Need your expertise big time.
I live in UAE. I bought a new Lenovo G580 Laptop and after using for a day the ESC key has come out. I could fix it back but it broke again.Now its fixed again. Is this a easy to detach keyboard or something is defective ?
Its been just 48HRS since I bought this. Can I seek for replacement or will it be just a Service repair ?

Also I notice that the number lcok on right side of KB is always locked. Everytime I unlock it locks again Auto after some 2Hrs !

Really looking forward to your advise

 

[Hrishi]

I haven't heard about anything stock in the system that automatically locks in within 2 hrs. And the keys shouldn't come out that easily.
Have you tried to contact their telephone support and see what they have to say about that. That's the easiest way to seek support.
If possible , they''ll replace the keyboard.

BTW , I had a issue with my previous HP Laptop. The input devices used to freeze after some time , turned out that they had to change entire motherboard.

AFAIK , seeking advice through phone should be very quick and easy.