I think they do it on case to case basis as they are not anything like amazon, flipkart so they are not rigid about policies. But FK, amazon will also do exceptional things - like I returned a faulty Steelseries siberai to FK after a couple of months as I was unable to contact service center - FK refunded the full amount. Amazon once replaced a strontium microSD card ( used it for couple of months ) even though that time they had their 10 day replacement condition in place.