saurabh_bansal90
Journeyman
Me and Asus Service Centre's have a love relationship I guess hence no matter how much i try to breakup with it, it keeps calling me back.
Currently had a problem with the new ASUS laptop I had purchased Asus A555LF.
The graphics card was not functioning.
So Story mode on.
Somewhere in the month of august.
Took my laptop to Regenersis (India) Private Limited Saki Naka, (Authorised Asus Service Centre Mumbai)
Explained the whole thing to the operator at the counter that my graphics card was not being detected etc etc.
She called the engineer explained him the whole thing again.
The engineer denied collecting my laptop saying that there is no problem with the laptop it just had some driver problems. And fresh installation of drivers would fix it.
When I told him that the drivers were downloaded from Asus's Official product page and I even tried installing the drivers again in front of him which failed to install obviously since the graphics card was dead.
He again told me that he cannot take my laptop since he needs the original driver CD which came with the laptop.
The driver CD which i had received with the laptop was for windows 8.1 while Windows 10 was installed.
Explained him that as well still he refused, felt like I was visiting some government department where the employees give some or the other reason to get out of the work.
So i left feeling helpless.
So the new task for me was to find the driver CD which i'm pretty sure no one ever keeps with them
Thankfully during the Diwali cleaning I found my Driver CD.
Current Month
12th December 2017.
I go all prepared this time not, going to return empty handed ( Well actually hoping to return empty handed, handing over the laptop to them)
I had also installed windows 8.1 this time so the engineer does not again give me another reason.
Reach the counter again, the usual process the engineer comes again (The same guy who came before)
The looks into my laptop again this time i hand over the driver CD to him, he tries but cannot install the Nvidia Drivers.
He tells the operator to book my laptop into the system, tells me to call them the next day.
14th December
I call them to inquire about my laptop.
Typical government department response "Sir server down hain, as soon as the server is running we will call you back"
So i waited for around 3-4 hours. Got no call from them. Called them again. "Sir server abhi bhi down hai, we will call you back".
15th December 2017
I get a call back from them saying that they have examined the laptop and the graphics card is dead so they will have to replace the motherboard.
I inquired how much time will they take i was told 3-4 working days.
Got a call again on 17th or 18th December the engineer said that they had received the a new faulty motherboard and it will take a little longer than expected.
22nd December 2017
Got a mail from Regenersis saying the laptop is ready to be collected.
I go collect my laptop the engineer opens device manager and shows me my Nvidia Card under Graphics Adapter Head.
I collect the laptop.
After reaching home when I open my bag to remove the laptop I see that the laptop is opening from one side.
When I look carefully I realize that the laptop was not screwed at all.
It was opening from all the sides.
I feel that's the most unprofessional thing they can ever do.
Called the service centre told them how they screwed up, ohh how they actually didn't screw up..
And told them I would be escalating this to Asus's Regional Service Manager.
I had contacted Asus's Western region Service Manager Before Prathamesh Kenny.
But it seems that the service manager has changed and currently its Rajeshree Kamble.
Called Asus's hotline number they would not provide me her email ID.
If anyone could provide me her email ID that would be great.
I also need feedback regarding how i should go abt the whole thing with Asus.
Currently had a problem with the new ASUS laptop I had purchased Asus A555LF.
The graphics card was not functioning.
So Story mode on.
Somewhere in the month of august.
Took my laptop to Regenersis (India) Private Limited Saki Naka, (Authorised Asus Service Centre Mumbai)
Explained the whole thing to the operator at the counter that my graphics card was not being detected etc etc.
She called the engineer explained him the whole thing again.
The engineer denied collecting my laptop saying that there is no problem with the laptop it just had some driver problems. And fresh installation of drivers would fix it.
When I told him that the drivers were downloaded from Asus's Official product page and I even tried installing the drivers again in front of him which failed to install obviously since the graphics card was dead.
He again told me that he cannot take my laptop since he needs the original driver CD which came with the laptop.
The driver CD which i had received with the laptop was for windows 8.1 while Windows 10 was installed.
Explained him that as well still he refused, felt like I was visiting some government department where the employees give some or the other reason to get out of the work.
So i left feeling helpless.
So the new task for me was to find the driver CD which i'm pretty sure no one ever keeps with them
Thankfully during the Diwali cleaning I found my Driver CD.
Current Month
12th December 2017.
I go all prepared this time not, going to return empty handed ( Well actually hoping to return empty handed, handing over the laptop to them)
I had also installed windows 8.1 this time so the engineer does not again give me another reason.
Reach the counter again, the usual process the engineer comes again (The same guy who came before)
The looks into my laptop again this time i hand over the driver CD to him, he tries but cannot install the Nvidia Drivers.
He tells the operator to book my laptop into the system, tells me to call them the next day.
14th December
I call them to inquire about my laptop.
Typical government department response "Sir server down hain, as soon as the server is running we will call you back"
So i waited for around 3-4 hours. Got no call from them. Called them again. "Sir server abhi bhi down hai, we will call you back".
15th December 2017
I get a call back from them saying that they have examined the laptop and the graphics card is dead so they will have to replace the motherboard.
I inquired how much time will they take i was told 3-4 working days.
Got a call again on 17th or 18th December the engineer said that they had received the a new faulty motherboard and it will take a little longer than expected.
22nd December 2017
Got a mail from Regenersis saying the laptop is ready to be collected.
I go collect my laptop the engineer opens device manager and shows me my Nvidia Card under Graphics Adapter Head.
I collect the laptop.
After reaching home when I open my bag to remove the laptop I see that the laptop is opening from one side.
When I look carefully I realize that the laptop was not screwed at all.
It was opening from all the sides.
I feel that's the most unprofessional thing they can ever do.
Called the service centre told them how they screwed up, ohh how they actually didn't screw up..
And told them I would be escalating this to Asus's Regional Service Manager.
I had contacted Asus's Western region Service Manager Before Prathamesh Kenny.
But it seems that the service manager has changed and currently its Rajeshree Kamble.
Called Asus's hotline number they would not provide me her email ID.
If anyone could provide me her email ID that would be great.
I also need feedback regarding how i should go abt the whole thing with Asus.
