Apple Says Some Notebooks May Have Battery Issues

[infra_red_dude]

But that is not true. Laptops, from any company whatsoever, cannot be "tinkered with so easily".

haf u seen any of the newer laptops (other than the apple stable, of corz!). replacing the hard disk, ram, optical drive, mini pci cards, even removing the keyboard and in-built speakers is so easy!

Money is not the major concern; fifteen thousand bucks to ensure that you will get free onsite service and support (even over the telephone) for your Rs. 1,50,000 notebook is not much, not much at all.

for someone who can pay upto 1.5 lakh for a notebook, 15k is surely peanuts!

Why do you have to give Apple a bad name at every possible opportunity?

come on dude.. he didn't say that anywhere! get over it!!!!

I installed extra one gigabyte of memory on my MacBook Pro myself. It is as easy as it gets.

big deal! as if it was the tuffest job in the world!!!!

My brother has a Compaq laptop and leave me aside, even the technician had a difficult time prying the faulty RAM module out of the slot.

then he must be a real dud technician! he defintely won't be a compaq authorised technician. heck, u dun need a technician to pull out ram modules! even my 12 year old cuz did it when i was explaining her about the laptop! coz that was the only thing that i cud let her do on my laptop!!!!

 

[goobimama]

cool cool.

 

[infra_red_dude]

haha... dun worry goobi.... i do haf a cool head... jus giving some counter-points!

cheers

 

[Kiran.dks]

I installed extra one gigabyte of memory on my MacBook Pro myself. It is as easy as it gets. My brother has a Compaq laptop and leave me aside, even the technician had a difficult time prying the faulty RAM module out of the slot.

Now this is one of stupid post from you. No wonder you have no other company to trust other than apple. That useless so called techincian couldn't find the faulty RAM (as though it's the biggest deal) & you got the chance to sing the same jingalala song. Ugh..

 

[aryayush]

All I was saying is that it is no more difficult on an Apple laptop than on ones from the other companies.

And that technician was indeed an HP certified technician and it really wasn't his fault. The RAM module was sort of bent and it really was stuck to the slot very tightly. And the slot almost reached till the top of the module, so it was very hard to grip it with fingers. He then told us to wait, went inside and did something and returned with the module out of the slot.

haf u seen any of the newer laptops (other than the apple stable, of corz!). replacing the hard disk, ram, optical drive, mini pci cards, even removing the keyboard and in-built speakers is so easy!

Really! I don't think that's true. Are you sure it remains under warranty? Sounds downright unbelievable to me.

 

[infra_red_dude]

warranty??? how can u claim warranty when u remove factory fitted parts??!! of corz lifting the keyboard and speakers wont entitle the lappy for warranty but others, there's no problem as long as the part is purchased from them. they dun haf any problems until the seal is broken and for replacing the hard disk, ram, mini pci card etc doesn't break the seal in anyway. u can safely upgrade at home while retaining the warranty (if parts are purchased from the company) when i mentioned abt the keyboard, speakers etc., i was pointing out how easy it is becoming to tinker around the lappy.

And that technician was indeed an HP certified technician and it really wasn't his fault. The RAM module was sort of bent and it really was stuck to the slot very tightly.

then give us the full info buddy, why mislead people saying that u can't remove ram modules from hp laptops easily??!!

 

[aryayush]

I never said that. Just get lost if you don't know how to talk properly, okay!
___________

I have a MacBook Pro and my battery would only keep the computer running for about five minutes once unplugged, even though the meter said it was full. According to the Apple website my battery (at least according to serial number) wasn't included in the recall. I called Apple and they shipped me a new one that day, free of charge. I've had no problems since.

Same for me.

My battery would only last for a few minutes after being unplugged and so i called apple at 5pm eastern, the guy asked if i did the various troubleshooting steps (I had).

He said a new battery is on the way. At 7:10am (14 hours later) I had a new battery. It's worked perfectly ever since! And now after the new update, my battery lasts even longer. Listening to music, browsing the web and working in Final Cut I can get a solid 3 hours on battery. Absolutely awesome!

My battery had the big red X problem. The computer didn't even think it had a battery plugged in. If it got unplugged the whole system immediately turned off. Ten minutes after walking into an Apple store and I walked out with a brand new battery and have had no problem since.

Both my MacBook Pro and MacBook had this issue separated by a week. Both times the Apple tech support guys were very polite and attentive and in under ten minutes had new batteries ordered to me. Apple did the right thing on this - I'm very satisfied.

Source

This is why I like Apple. The whole experience- right from purchasing your computer to resolving issues- is pleasant. No wonder they’re rated #1 for their service leaving Dell, Microsoft, and even IBM(Lenovo) far far behind.
Any doubts that I had in my mind about the brand of my next computer are resolved. It’s going to be an Apple, again.

Source

 

[infra_red_dude]

I never said that.

yeah? read the lines below.......

My brother has a Compaq laptop and leave me aside, even the technician had a difficult time prying the faulty RAM module out of the slot.

there u said it.... telling that the "faulty ram" was difficult to pull out. how do we know whether it was a physical or an electrical fault in the ram????

I installed extra one gigabyte of memory on my MacBook Pro myself. It is as easy as it gets.

now u say this to create an impression that its difficult for the users to install memory in other notebooks but very easy to DIY in macbook pro.

And that technician was indeed an HP certified technician and it really wasn't his fault. The RAM module was sort of bent and it really was stuck to the slot very tightly.

and then finally u tell us that it was a physical fault. the ram was bent and it got stuck and it wasn't the technician's fault. now what do we make out of this???? wasn't this half info what u gave before, creating a wrong impression??? i'm not condeming apple neither you for anything. just pointing out the facts....

Just get lost if you don't know how to talk properly, okay!

do learn to respect other members. nobody is ur slave neither do we haf any obligation towards you. it mite be a fad to talk like this among ur frenz but not all of us here are 18 year olds!

and this thread was jus a piece of info on faulty batteries in apple notebooks. there was no need to get enraged.

peace

FYI its jus not only apple, even Dell and HP haf done that. my cuz uses a dell lappy. his contained a faulty battery which dell had acknowledged. they sent a replacement direct to home alongwid a service engineer within 12 hours of registering the complaint online. he also had a hard disk crash, which was promply replaced in under 18 hours of registering.

take my own case. hp also had a faulty battery. theres a battry health checker online on their site. it identified the faulty battery and they sent a replacement in under 24hours!

now consider the number of Dell, HP and Apple laptop users. compare the ratio of time to clear the fault and the no. of users. isn't this great when dell clears the problem in ~18 hours and hp ~24hours??? that "great" service is not limited to only apple, my dear friend! wid all those quotes, you sound like an apple salesman for sure man!!!

 

[eddie]

I got my MacBook Pro 5 months ago and I really like it but sometimes (2-3 times a day) it gives a high-pitched buzzing sound which is really annoying (and I'm not the only one - see here). Useuaally I can adjust the display angle a bit and it goes away, but I haven't been able to find anything on apple's support pages untill today where i found this article. The article ask me to call AppleCare if I have this problem and so I did.

The girl I talked to was very kind, but after she searched into the issue she informed me that she couldn't do anything because my AppleCare was expired after 90 days and even though this is clearly covered through the one year warrenty, she said that the only thing I could do was to take it to the nearest apple support center which is 3 hours drive away and ask them to listen to the sound.

This is clearly not acceptable - I should spend one day in the car and pay 150 USD in gas and bridge toll!

Now I am really pissed with Apple!

Source

Dell: The tech rep agreed with my assessment that the drive was dead and I had a new hard drive in 48 hours. They provided a label and box for me to ship my dead drive back in. I was up and running before heading home on Friday.
Apple: The Apple tech rep said the drive was probably dead but would not ship a drive to me. Instead, he insisted I go to the Genius Bar at a local Apple Store. Oh boy, I get to fight the crowds just a few days after Christmas. Just what I wanted to do after work (actually I had to leave the office early). He set up an appointment for me at 4:40pm.

In mid-November my 4-month old MacBook Pro 17" died. It made a beeping sound and would never start up again. I had the same experience others have mentioned in having to take it to a local Apple Store and being told they needed a part, and then another part, and then they didn't know what to do so they sent it away for repair. It is six weeks now and still no communication about what is wrong or when it might be repaired/returned.

So anyway, my AppleCare timeline:
2/17 got the machine (very early MBP model)
5/23 sent in machine with bad HD. Got back the machine with the same HD
6/06 send it in again for the same problem
7/11 battery swells up and won't fit in machine
11/3 power supply cord melts
12/19 send it machine again. Apple says that it was damaged by Apple techs from a previous repair. Puts repair status on hold. Called twice to get the hold removed, but it's still on hold.

Next time: A Dell or Toshiba with on-site support.

However, the Mac Genius' are pompous jerks. I took the time the second time to notice that their clientel are mostly people that don't seem to deal with hardware much and need that kind of assistance, but if you are someone who can work with the system yourself, have some smarts, and want to direct them, they get really arrogant. I don't know if it's a mac thing that people are more hands off with their hardware, but I just don't like being treated like that for being someone who's been building/modding sytems for over 20 years and just want a working computer to work on.

Source

Moral of the story: Random posts will not help anyone. Lets stick to the topic.

 

[freebird]

but not all of us here are 18 year olds!

that's well said,i too feel this immaturity many times from some members!dont count ages atleast keep some modesty.this does not work the same way here as with chatting with ur friends in canteen!!