I have a WD Caviar Green 500 GB drive which is not booting up properly. I'm getting error message "A disk read error occurred. Press Cntrl+Alt+Del to restart"
I have tried running chkdsk c: /r from repair options from a disc but nothing happened. When I try installing a new version of windows then that HDD is not showing up in the window where all drives show.
Hi [MENTION=166916]theterminator[/MENTION],
Based on your post, it may be a HDD issue. I’d like to check with you, did you make any current changes in PC? Have you tried to connect the HDD to another PC? Could you give me more details about that? For the meantime, I’d suggest you some basic troubleshooting steps that may help you to solve the issue.
1) Try to connect with different port on same MOBO.
2) Try to use it with a different SATA cable.
3) Try a different HDD to make sure that the problem is with the Port and not with the original disk.
4) And lastly, check the power management in Windows or the BIOS menu as well to see what all options are on and which ones are off due to power settings.
To confirm that the HDD is working properly and there is no hardware issue, then try to connect HDD with another working computer as a secondary or storage drive, and run the Data Lifeguard Diagnostics in the system to test the HDD condition.
Please refer to the link below for Data Lifeguard Diagnostics:
Support Answers
If the result is bad or the HDD is not detectable, so I’d suggest you to proceed for an RMA.
Hope it helps.