billubakra
Conversation Architect
Hi,
We used to use 2 Jio sim's in an Asus Zenfone Max Pro M1 phone. The second jio sim in slot 2 was a secondary sim which was rarely used. It's calls were set to auto forward to some other number. We used to keep this second sim deactivated most of the times to save battery. Anyways now we were planning to use this number. Whenever we switch on the second sim slot in this phone a call forwarding logo used to come at the top, although it was turned off many months back. We went to the call forwarding settings for this second sim, the page kept on loading then it said some error or something. Tried it in slot one but same result. Tried this number in Samsung Galaxy series phone but same result. It shows that call forwarding is there but when we click to see to which number it keeps on loading and then show that it is turned off but the call forwarding sign doesn't go away. It asks us to enter a number for call forwarding if we want to. If we do enter some number then finally it displays failed to read data- something went wrong, Check your sim card or network connection, then try again. This sim can receive all the text messages. Since it is not recharged so can't confirm about the outbound calls, texts. If we call to this number then it says that the number is busy.
Isn't call forwarding limited to phones? In this case it has stuck with the sim somehow. Even if I recharge it and the same thing is there then it will be a waste of money. Is there any way to reset this sim or something? If the customer care can do something about it then what should I tell them to do?
@whitestar_999 @anupam_pb @SaiyanGoku
Thanks
We used to use 2 Jio sim's in an Asus Zenfone Max Pro M1 phone. The second jio sim in slot 2 was a secondary sim which was rarely used. It's calls were set to auto forward to some other number. We used to keep this second sim deactivated most of the times to save battery. Anyways now we were planning to use this number. Whenever we switch on the second sim slot in this phone a call forwarding logo used to come at the top, although it was turned off many months back. We went to the call forwarding settings for this second sim, the page kept on loading then it said some error or something. Tried it in slot one but same result. Tried this number in Samsung Galaxy series phone but same result. It shows that call forwarding is there but when we click to see to which number it keeps on loading and then show that it is turned off but the call forwarding sign doesn't go away. It asks us to enter a number for call forwarding if we want to. If we do enter some number then finally it displays failed to read data- something went wrong, Check your sim card or network connection, then try again. This sim can receive all the text messages. Since it is not recharged so can't confirm about the outbound calls, texts. If we call to this number then it says that the number is busy.
Isn't call forwarding limited to phones? In this case it has stuck with the sim somehow. Even if I recharge it and the same thing is there then it will be a waste of money. Is there any way to reset this sim or something? If the customer care can do something about it then what should I tell them to do?
@whitestar_999 @anupam_pb @SaiyanGoku
Thanks
