mandarpalshikar
Why So Serious ???
DIMM slots B1 & B2 stopped working on my Asus Maximus V Gene motherboard suddenly after I upgraded from Core i3-2100 CPU to Core i5-3570K on 27th July. Searched VIP and ROG forums and found that this is widespread problem all across the world. Tried many things like restting CMOS, Manually setting DRAM voltage to rated frequency, etc. Ultimately called ASUS Service in India on 25th July as many of the posts suggested that ASUS did replace the faulty motherboards. I was asked to visit local service center in my city (Pune, Maharashtra) and drop the motherboard with them which I did on 31st July. Now they are sending the mobo to their HQ service center which is another city for inspection and then they will decide on the root cause and what can be done.
My question is, aren't people from ASUS watching their own official forums and taking actions such as informing world wide service network of the well known problems ? Why am I being made to wait for week for ASUS to diagnos the problem where in its a clear case of hardware failure (which is not suctomer induced) and the problem seems to be widespread. Also I am paying the same cost for the motherboard as that in people in US or Uk or any other country and then why ASUS is lying about their warranty policy (replacement warranty) in India ? Even if ASUS India manages to repair my mobo and give it back to me how can I be assured that the it will not die again... since it was manufactured in a proper techincal facility and is getting repaired in some local service center.
I need answers and remedy to my problem. I would also like to raise questions about the training or capability of ASUS local service center staff.
I am saying this as I adore ASUS as a global leading brand in mothoerboards and purchased my Maximus V Gene mobo as it is a flagship product. If I'm getting this kind of service for top notch flagship product, I just can imagine what happend to tier 2 or teir 3 products.
My question is, aren't people from ASUS watching their own official forums and taking actions such as informing world wide service network of the well known problems ? Why am I being made to wait for week for ASUS to diagnos the problem where in its a clear case of hardware failure (which is not suctomer induced) and the problem seems to be widespread. Also I am paying the same cost for the motherboard as that in people in US or Uk or any other country and then why ASUS is lying about their warranty policy (replacement warranty) in India ? Even if ASUS India manages to repair my mobo and give it back to me how can I be assured that the it will not die again... since it was manufactured in a proper techincal facility and is getting repaired in some local service center.
I need answers and remedy to my problem. I would also like to raise questions about the training or capability of ASUS local service center staff.
I am saying this as I adore ASUS as a global leading brand in mothoerboards and purchased my Maximus V Gene mobo as it is a flagship product. If I'm getting this kind of service for top notch flagship product, I just can imagine what happend to tier 2 or teir 3 products.