riturajsharma19
Broken In
Here is a chronology of events -
- I had ordered a Lenovo ThinkVision X27q-10 monitor on March 7 from www.lenovo.com for Rs 23,155.
- The monitor was shipped through Bluedart and was delivered to me on March 14 at 15:00 hrs
- I opened the package on March 15 and connected the monitor to the computer. Upon connection, it was clear that the monitor is defective.
- I immediately brought the matter to the notice of Lenovo Tech Support on March 15, who assigned a Service Request id - 8012755313 to my case.
- To convince them that there is not a single physical damage to the exterior of the monitor, I submitted photographs of the monitor and the package that it arrived in from all possible angles.
- I have been told that Lenovo's DoA replacement period is 7 days from the date of order and that period was over on March 15 when I had notified them.
- On the other hand, I had received delivery of the item only on March 14. It was not possible for me to bring the issue to their notice even before I had received delivery of the monitor
- On March 20, I received a mail from lencare@lenovo.com rejecting the DOA replacement request. A rejection id was mentioned - R190320001
- On March 25 i.e today, Lenovo tech support too rejected a replacement citing damage to the monitor as reason.
- I have already taken the monitor to the authorised Lenovo service center at Jorhat. They have mentioned that repairing the monitor would cost the same as a new one.
- The monitor was manufactured on 07-07-2017 and was delivered to me in March 2019.
- Lenovo is now adamant that the monitor has suffered internal damage in my hands and therefore there is no possibility of a replacement. I have consistently stated that there isn't a single scratch on the exterior of the monitor and if there is internal damage, it must have happened during shipping, for which I am not responsible.
