is it possible that creative is selling defected stuff??????

[hbk88in]

ok here's the deal...in january i purchased a Creative soundblaster like 5.1 sound card. When i came back and tried to install the drivers from the cd, i got an error saying that i didnt have any creative soundblaster hardware on my comp but it showed the sound card installed in the device manager. So I ignored this.But then, the sound card started being a ***CH, made my comp slower, gave distorted sound at time and also, increased the booting time most of the time to about 5 minutes(on a P4 2.66 Ghz and 256 Mb RAM)!!!!!
So finally when my exams ended, i wrote an e-mail to creative(asia) people stating my problem and got the reply within 16 hours. The creative Asia people say that the sound card i have(Model No. SB0080) is not, and i quote, "a genuine Creative sound card" and told me to go back to the place where i purchased it for more assistance. So okay, i got to the guy, he reads the e-mail and says that he'll send it to the creative service centre or something and tells me that it will take about 2 weeks and most probably i will get a new sound card. 2 Weeks later, I call him up, he says that my sound card has been sent to 'bangalore' for checking and replacement, this is where i got suspicious ,but then he had my sound card. So today, after 24 days, i get my sound card back and to my dismay, its the SAME SOUND CARD!!!!! and the dude at the shop tellz me that they have 'replaced' and it'll work perfectly now. So i come back home and VIOLA...SAME OLD SOUND CARD AND ITS STILL NOT WORKING!
Now, im confused, this guy is an authorized creative dealer, why will he sell a fake sound card? secondly, the sound card came in a proper box with a brochore for speakers and also, the creative sound blaster cd was also there, and if he sent the sound card to the creative service centre....why did i get the same sound card back?
My answer to this....the cheap **S did not send the card to the service centre 'coz he's selling fake sound cards 'coz i dint get a service slips!!!!!!!
So can someone please tell me what to do about this?
Im going to the creative service centre(if there's one in Delhi??) and talking to 'em about my situation...
any other advice?

 

[godsownman]

Solution

Before doing what I have suggested below it is better you go to him and tell him to prove it to you that the part is original.If you are not satisfied then do what I have suggested below after informing him about your plan.

Now, if you have a doubt about the dealer have him reported to the Company(Creative India) if there is any ....

Also report it to the people ( Creative Asia) about this person and tell them that it creating a bad reputation in the market and that you might loose sales if this sort of thing continues.

Also email them whatever you have written to us here so that they get the exact sequence of happennings so that they can take the necessary action required .

His license as an "Authorised Creative dealer" should be cancelled nd he should also be reported to the Indian consumer Grievences forum ( that govt. orgainsation... I think tahts what its called.)

Anyway if you just report it to Creative ASIA I think your problem will be solved as pressure will come from them to their Indian branch .

I am personally using creative products for the last 5 years and they are excellent and flawless.

Best of luck

 

[shyam911]

i have been using creative products and am quite satisfied with it. what godsownman said is correct. reporting in writing to creative along with proof of purchase would do the trick.

but scaring the dealer with the above said would'nt be a bad idea

 

[mohit]

@hbk88in
ya dude u can take strict legal action against the dealer. good if he finally accepts he sold u a fake piece and replaces it else u can file a F.I.R under article/section 420 against him. also contact the company and give them an earful. and you can also file a case against both the company and the dealer in the consumer forum in your city. best of luk !

 

[hbk88in]

thanks a lot dude's.
Im gona go scare him or something, either way, im getting a new sound card
-Anish

 

[iinfi]

have a go at the call center people .... if at all they have one .....

threaten them that u will goto court....

 

[hbk88in]

i went to the dude's shop today...
showed him the e-mail and the code list n ol,
he told me to come back tomorrow and he said he mite gimme a return or sumthing...
-Anish

 

[godsownman]

Good so it looks like your winning the battle.