General Query How to contact real customer support agent - Amazon?

[patkim]

Hi,
As the title suggests I have a hard time finding the option to actually connect to a real support agent on Amazon.
It seems they have removed that option.

I tried both web site and app but no luck.
Does anyone know how do to it.
Earlier it would open a chat window and then I would tell AI to connect me with an agent but looks like they have removed the chat window itself now.
Thx

 

[quicky008]

call their toll free no : 1800-1200-1571 and select the appropriate option

This is the way i spoke to one of their agents recently-i too couldn't find the option to chat/speak to their representative which were available earlier under the customer service menu in the app/website-why they have removed it really baffles me!

 

[patkim]

Thank you very much for sharing the number. Will surely try.

Edit -----

I finally managed to get connected to an agent on chat. The the trick I followed is I asked Rufus (Amazon AI) that I want to chat with an agent and it replied with a link.
After nearly going in endless loop of 'No Something Else' for nearly 3 - 4 minutes I finally got connected to the agent.

But he vented out his frustration on me that he is simultaneously chatting with 3 more customers and I should wait. There was no consideration in his responses. They were very dry and scripted.
Looks like Amazon has done a major cost cutting?? Are we losing jobs to AI and at the cost of poor quality of service??