nikhilsharma007nikx
Wassup?
I bought my SoundMagic ES18 last may. The left earpiece stopped working, after a few hours of researching and contacting amazon I found SMC International, Nehru Place as the service center.
I contacted them by e-mail. Mr. Adish Jain replied. He asked me Rs.100 for the replacement of the product. I was shocked. I e-mailed him again. To this he replied that the Rs.100 are supposed to be the "tax/customs" to import the product to India and I am supposed to pay that. I called up Mr. Harish from amigo international, amazon's seller gave me his number. He was pretty arrogant. I asked him what SMC international was asking. He did the same. I was pretty adamant at not giving any money when the product is under warranty. He declined straight up. Now I was loosing hope.
Enter, Mr. Naveen Kumar. I found him on Quora. A great dude from Gurgaon. He has been couriering SM products to SMC for a long time for free replacements and SMC didnt even ask for an courier charges.
Now, I was crazy angry. I e-mailed all the guys in SM. no replies. I messaged them on Facebook and they gave me an email of Mr. Arun Kaushik from Acro International. They guy is a savior. I dont know how high his post is, or what he even does. But this once, I was happy. I e-mailed him with all the comical details of the incident with the photo of the invoice from amazon, his replied just brighten my day. Quoting
Back to the point.
I took the headphones to SMC, they guy at the RMA department checked it, it wasnt working, I asked him to replace em. He said that its closed on Saturday and wanted me to come back on Monday. I said okay. I called em up on Monday and they didnt have ES18 in stock. I called em up again after 2-3 days, they were in stock. I hurried to SMC the next day. Gave my ES18 to the same guy and asked him to replace it. He asked Rs.100. I showed him the E-mail. And without a word I had a brand new seal packed set of SM ES18 (same colour) in my hand in the next 10mins.
I checked it there itself, and came home bouncing!
That was my experience. Mr. Arun was a dark knight.
To the guys who are looking for SM replacements for free--
contact SMC international Delhi. ask em, if they have the product in stock and you want a replacement, if they charge you.
Contact Mr. Arun Kaushik via e-mail (arun.kaushik@acrotechindia.com) I can PM his mobile number to protect him from spams.
Tell him if they charge you. and he'll do something.
Go to SMC and get a brand new product.
I contacted them by e-mail. Mr. Adish Jain replied. He asked me Rs.100 for the replacement of the product. I was shocked. I e-mailed him again. To this he replied that the Rs.100 are supposed to be the "tax/customs" to import the product to India and I am supposed to pay that. I called up Mr. Harish from amigo international, amazon's seller gave me his number. He was pretty arrogant. I asked him what SMC international was asking. He did the same. I was pretty adamant at not giving any money when the product is under warranty. He declined straight up. Now I was loosing hope.
Enter, Mr. Naveen Kumar. I found him on Quora. A great dude from Gurgaon. He has been couriering SM products to SMC for a long time for free replacements and SMC didnt even ask for an courier charges.
Now, I was crazy angry. I e-mailed all the guys in SM. no replies. I messaged them on Facebook and they gave me an email of Mr. Arun Kaushik from Acro International. They guy is a savior. I dont know how high his post is, or what he even does. But this once, I was happy. I e-mailed him with all the comical details of the incident with the photo of the invoice from amazon, his replied just brighten my day. Quoting
I couldn't believe my eyes. I asked him his mobile number, and he gave me, just incase those guys at SMC be more of an *******.
Back to the point.
I took the headphones to SMC, they guy at the RMA department checked it, it wasnt working, I asked him to replace em. He said that its closed on Saturday and wanted me to come back on Monday. I said okay. I called em up on Monday and they didnt have ES18 in stock. I called em up again after 2-3 days, they were in stock. I hurried to SMC the next day. Gave my ES18 to the same guy and asked him to replace it. He asked Rs.100. I showed him the E-mail. And without a word I had a brand new seal packed set of SM ES18 (same colour) in my hand in the next 10mins.
I checked it there itself, and came home bouncing!
That was my experience. Mr. Arun was a dark knight.
To the guys who are looking for SM replacements for free--
contact SMC international Delhi. ask em, if they have the product in stock and you want a replacement, if they charge you.
Contact Mr. Arun Kaushik via e-mail (arun.kaushik@acrotechindia.com) I can PM his mobile number to protect him from spams.
Tell him if they charge you. and he'll do something.
Go to SMC and get a brand new product.
