Asus Zenfone 4 Restarting/Shutting down randomly, Battery level drops after every restart

[mastercool8695]

Hi guys,
I have an Asus zenfone 4 running Android 5.0, about 1 year and 8 months old.

I am having a few issues.

The phone is shutting down and sometimes restarting randomly. within yesterday itself, it shut off randomly 5 times, out of which, 3 were quite back to back.

When I started the phone again, the battery percentage dropped from 60 percent to 11 percent. and then again, and it dropped to 10, and then again, and it dropped to 6 percent.

What should I do ?

 

[AndroidFan]

Most probably failing hardware. You can try to factory reset the phone to see if it solves the problem. If it doesn't, then that means the phone is dying. Get a new phone.

 

[bssunilreddy]

Hi guys,
I have an Asus zenfone 4 running Android 5.0, about 1 year and 8 months old.

I am having a few issues.

The phone is shutting down and sometimes restarting randomly. within yesterday itself, it shut off randomly 5 times, out of which, 3 were quite back to back.

When I started the phone again, the battery percentage dropped from 60 percent to 11 percent. and then again, and it dropped to 10, and then again, and it dropped to 6 percent.

What should I do ?

Do a factory reset and if it does not solve the issue then go for upcoming Zenfone 3 in August 15th.

 

[Nerevarine]

Do a factory reset and if it does not solve the issue then go for upcoming Zenfone 3 in August 15th.

He didnt even ask for a replacement phone, and why would he buy another phone from the same brand that is giving him problems ?

@OP
take it to service center, friend owns same phone, had same problem.. service center charged Rs 2k for motherboard replacement..(phone was 1 year 2 months old)

 

[bssunilreddy]

He didnt even ask for a replacement phone, and why would he buy another phone from the same brand that is giving him problems ?

@OP
take it to service center, friend owns same phone, had same problem.. service center charged Rs 2k for motherboard replacement..(phone was 1 year 2 months old)

My phone is Asus Zenfone 5 which is heating and getting struck. So I factory resetted my phone and updated to the latest firmware and the issue was solved.
This is why I told OP.
I like Asus phones a lot.

Sent from my ASUS_T00K using Tapatalk

 

[Minion]

@OP
take it to service center, friend owns same phone, had same problem.. service center charged Rs 2k for motherboard replacement..(phone was 1 year 2 months old)

Don't you think 2k for repair is overpriced for a phone worth 4k.

 

[Nerevarine]

At that time, it costed 6-7k.. and yes its overpriced for whats it's worth, even then

 

[mastercool8695]

Sorry for not replying, The problem wasn't much active after that. still, I would do a factory reset.

okay guys, I will factory reset today. Thank you all for your inputs. Lets see how it goes.