patkim
Cyborg Agent
I shortlisted Samsung M5 27” LS27FM500EW FHD Monitor which has 2 HDMI ports and being Smart monitor comes with remote.
I just needed a sort of confirmation that the remote can be used to switch between HDMI inputs 1 & 2.
I read the specs and user manual but it was not clear from it either. I asked Samsung India email support and they blindly pointed me to the specs link which I had read before. I followed up but now there’s no response since last 3 – 4 days. I contacted Samsung tech support chat two times the product expert (?) was unable to commit any information stating that it’s not mentioned in the specs. They admitted that they can only help on info written in specs and price and offers.
Then I contacted Samsung tech support phone and the person was not sure about the answer and there was no conviction in his answers. He was rather asking me if the product (which I had clearly mentioned) is a Smart monitor or what!!
Absolute poor display of customer support by Samsung. They don’t even have basic expertise to answer specific questions asked by buyers!!
Rufus AI on Amazon and Gemini AI tells me that it’s possible but a bit inconvenient as the options is not a main remote button, you have to go to Home and then go thru a few clicks to access the option to change input. But it seems on LG smart monitor’s remote there’s a direct Input button on remote to switch inputs.
I just needed a sort of confirmation that the remote can be used to switch between HDMI inputs 1 & 2.
I read the specs and user manual but it was not clear from it either. I asked Samsung India email support and they blindly pointed me to the specs link which I had read before. I followed up but now there’s no response since last 3 – 4 days. I contacted Samsung tech support chat two times the product expert (?) was unable to commit any information stating that it’s not mentioned in the specs. They admitted that they can only help on info written in specs and price and offers.
Then I contacted Samsung tech support phone and the person was not sure about the answer and there was no conviction in his answers. He was rather asking me if the product (which I had clearly mentioned) is a Smart monitor or what!!
Absolute poor display of customer support by Samsung. They don’t even have basic expertise to answer specific questions asked by buyers!!
Rufus AI on Amazon and Gemini AI tells me that it’s possible but a bit inconvenient as the options is not a main remote button, you have to go to Home and then go thru a few clicks to access the option to change input. But it seems on LG smart monitor’s remote there’s a direct Input button on remote to switch inputs.
