Abnormal shutdowns and slow performance


Right off the assembly line
I have a hp 15q-notebook laptop.

After updating my drivers through IOBIT driver updater I faced the following issues:
My computer shutdowns abnormally(without notifications) and does not turn on until i put on the power cable.

The strange thing is that when i login I usually find the battery is not fully drained.Around 30~50% charge still remains.

Even stranger problem is while charging, the charging is discontinious. i.e- When charging the led is orange colour and when fully charged it's white. It switch colors when charging. When white color shows it stops charging. Thatswhy i never attain a full charge.

I also face this issue on linux OS.
My laptop is slowing down day by day.
Yesterday my brightness controls were stopped working.

Or suggest me if it's due to hardware or software issue. I even tried to reset my windows 10 .

Help me.....


Do a clean install using Windows 10 ISO downloaded directly from Microsoft and install drivers from official OEM site. GPU drivers can be updated from manufacturer's site.

Don't use 3rd party tools to update drivers.


Super Moderator
Staff member
same issue on linux OS ? Either it's the battery or the motherboard which is malfunctioning - most probably the motherboard.
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