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i am not able to do RMA via ur website. Please tell me in detail that how to do RMA for my wd hdd 500 gb.

Thanks lincon_wd and others also for help. i tried changing the port, and to my surprise it started working. Thank u very much, otherwise i was very much sure that my hdd is gone" R u people from western digital like customer care executives??

I accidently dropped my hdd and after that i inserted into my pc, the removable disk icon appears but when i open my computer icon, i can not see it. Hdd still lights up when i inset into my pc. How would i know that its gone or still i can use it ?