He should have fixed the true120e properly. He shouldn't bother you for his mistakes and ignorance. He's simply using you as a scapegoat.
Which motherboard? Did it have a plastic backplate? Those plastic backplates are good enough to hold stock heatsinks, that's why thermalright supplies them. Other than that its pretty obvious he didn't secure the screws properly.
Tell him to remove the entire board from the case and see if the motherboard tray on the case or the board was bent or not. Tell him to get a straight ruler and then see if its straight. f anyone or both is bent then either his case's motherboard tray isn't strong enough, not all brass standoffs are connected to hold the board's weight properly, didn't screw it properly or didn't use proper screws (one is supposed to use pan head screws for the motherboards and hexagon shaped for Hard drives, dvd drives, etc. if its a substandard case, they don't thread their screws well, even the loose packed screws are better make) or didn't screw the heatsink properly- or used some other screws.
Funda is like this- bolt thru kits are used to secure the hsf over the processor equally- any gaps between the processor and the hsf is filled thanks to to thermal paste. The weight of the hsf is handled by the board and the backplate, which is supported by the motherboard screws, brass standoffs and the motherboard tray. Another reason why the thickness of the motherboard's PCB is something best not neglected, but you get boards like gigabyte with 2 oz copper between the boards.
However there have been cases that people who don't know anything about screws and securing heatsinks ending up bending the board. There was already one sample who apparently bent a gigabyte x58 ud(3 or 5 I think, but it had 2oz for sure) and started whinning that he paid 20k+ for the board and therefore it shouldn't bend. People need to learn the basics, no matter how stupid or silly it is, if they wanna do things properly.
Even with the best of stuff, it has to be secured properly. But any worst of stuff being used, anything can happen. Its also another reason its a safe practice not to use those push pin kits. Not that I am saying it will bend the board (again- same philosophy as bolt thrus), but bolt thru kits are much better securing the heatsink again the processor and weight distributed properly, assuming its secured properly.