I'm a Tata Indicom Broadband Subscriber from Thudiyaloor, Coimbatore. From the begining, my experience with tata has been disgusting. I applied for my connection 27-02-2006 ( application number: 0767209 ) and Mr. R. Vinoth Kumar ( sales exec. ) said it'll be 15 days before he can give the connection. Even after a month I hadn't recived the connection! The connection finally came on 16-05-2006 after repeated visits to your office and meeting you Coimbatore Manager, Mr. Ramesh. They would'nt even refund my cheque, I'd applied for the pre-paid connection with advance rental for 64kbps unlimited. I've spent more than rs. 250/- in petrol just visiting the TATA office to ask them to put up my connection. I couldn't even switch to another service provider because I'd paid TATA already - TATA was holding me for ransom! Even after I got the connection, there was frequent downtime like 5 hours a day which is unacceptable - I wonder which idiot at ISO certified your network. Now,
my connection hasn't been working for the past 48 hours. I'd like full refund of my money as I don't think I paid you for you to bring this torture upon me. I want my connect working in the next 24 hours with no downtime else my money back. If either aren't done, I'm afraid I'll have to take this up with higher authorities in your organisation.
This letter was sent to TATA indicoms custcare 7 days ago. I've not recived even one reply. Please, prospective customers of TATA broadband, beware, don't be fooled by their rates. They haven't a proper customer care system. They don't have tech staff. Use other provider, don't use TATA. Their email address, to the chief of tata indicom broadband banik@vsnl.com ( listed on *tata.com/0_media/contact/index.htm ) bounces back! They don't have any nodal officers or zonal appelates! The customer care nation wide is located in hyderabad. THe local offices do no more than sales ( pah! ). If, tech support not there in local offices, where do the idiots get line men from, hyderabad!?? They just make money from that advanced rental on prepaid, entice you to buy a connect for 4 months thereby waive the installation free, which is where the ploy lies, they rob you of your money, give late setups and negligible uptime!
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