koshyjohn
Developer
(Refer: *www.notebookhingecrack.com/2007/12/01/hp-dv9000-dv6000-notebook-hinge-crack-results/ )
I purchased a dv9295ea from Dubai in April 2007. I brought it back to India and have been happily using it since then.
Around 5 months back, the laptop started having overheating issues and would shutdown within a minute of running in “high performance mode” in Vista (the battery was also not charging and the battery ‘lightning’ LED used to blink. So the only usable solution was to run the machine in the “Power Saver” mode. Both problems was subsequently fixed by the F.29 BIOS update that HP released in November (2007).
The display casing cracked at the left hinge a month or two after the overheating issues surfaced. It happened a little by little until I couldn’t close the screen at all (the left screen lock would not align with the slot). I have figured out a way to close the screen just in case I have to transport it:
- holding the inner and outer edges of the display bezel near the security hole tightly, move the screen towards the close position.
- as it becomes nearly closed, apply enough pressure on the left outer edge of the display casing to prevent it from opening up as you close your screen.
My biggest problem is this: My laptop’s warranty is not covered for hardware in India in spite of the series being sold here. I can take it abroad for repairs but I can’t stay there for long and I know HP can take their own sweet time in shipping the parts.
I seriously doubt I’ll be able to take the laptop abroad before April 2008… Sigh…
At least if I got the parts, I might be able to replace it myself (something I won’t risk within the warranty period though) since I’ve got the dv9000t series service manual with me in PDF format.
I’ve got 2 questions:
1. How exactly would you argue the HP personell into admitting its a design flaw (considering the rest of the laptop is in pristine condition with not even a scratch on even the imprint finish)?
2. Is there a definitive way to get HP to acknowledge that the laptop was damaged within the warranty period if I’m unable to submit it at some foreign location of their choice before the warranty period expiry (there are plenty of service centers for HP in India)?
(the above is the same as what I've posted at the site)
QUESTION: How would I go about getting HP India to fix this problem for me given that it is a design flaw? I'm in such a fix and this machine's cost more than a lakh...
Config: Intel Core 2 Duo 2.00 Ghz (4MB L2 cache), 2GB DDR2 RAM, 240 GB HDD (120GBx2 drives), 17" screen (1440x900), Nvidia GeForce Go 7600 (512MB dedicated), Windows Vista Home Premium, HD DVD-ROM/DVD-RW, Media remote control, etc.
I purchased a dv9295ea from Dubai in April 2007. I brought it back to India and have been happily using it since then.
Around 5 months back, the laptop started having overheating issues and would shutdown within a minute of running in “high performance mode” in Vista (the battery was also not charging and the battery ‘lightning’ LED used to blink. So the only usable solution was to run the machine in the “Power Saver” mode. Both problems was subsequently fixed by the F.29 BIOS update that HP released in November (2007).
The display casing cracked at the left hinge a month or two after the overheating issues surfaced. It happened a little by little until I couldn’t close the screen at all (the left screen lock would not align with the slot). I have figured out a way to close the screen just in case I have to transport it:
- holding the inner and outer edges of the display bezel near the security hole tightly, move the screen towards the close position.
- as it becomes nearly closed, apply enough pressure on the left outer edge of the display casing to prevent it from opening up as you close your screen.
My biggest problem is this: My laptop’s warranty is not covered for hardware in India in spite of the series being sold here. I can take it abroad for repairs but I can’t stay there for long and I know HP can take their own sweet time in shipping the parts.
I seriously doubt I’ll be able to take the laptop abroad before April 2008… Sigh…
At least if I got the parts, I might be able to replace it myself (something I won’t risk within the warranty period though) since I’ve got the dv9000t series service manual with me in PDF format.
I’ve got 2 questions:
1. How exactly would you argue the HP personell into admitting its a design flaw (considering the rest of the laptop is in pristine condition with not even a scratch on even the imprint finish)?
2. Is there a definitive way to get HP to acknowledge that the laptop was damaged within the warranty period if I’m unable to submit it at some foreign location of their choice before the warranty period expiry (there are plenty of service centers for HP in India)?
(the above is the same as what I've posted at the site)
QUESTION: How would I go about getting HP India to fix this problem for me given that it is a design flaw? I'm in such a fix and this machine's cost more than a lakh...
Config: Intel Core 2 Duo 2.00 Ghz (4MB L2 cache), 2GB DDR2 RAM, 240 GB HDD (120GBx2 drives), 17" screen (1440x900), Nvidia GeForce Go 7600 (512MB dedicated), Windows Vista Home Premium, HD DVD-ROM/DVD-RW, Media remote control, etc.
, tho its in other place, but still near hinge