sandynator
Cyborg Agent
Re: Asus Zenfone discussion thread - Z4, Z5 , Z6
Sharing my good & bad experience of Asus Zenfone service centre. In my case F1 services in Mumbai.
On 16th April 2015 when I connected my zenfone 5 A501CG 8gb & 1.2 ghz version to Redmi note charger as usual suddenly saw flickering screen at bottom part. Almost 50-60% screen from bottom was flickering.Touch & everything else was working fine.
Immediately switched off the phone & switched it on after 5 minutes to see similar issue. Sudden current flow must have damaged the display of my zenfone5. Thanks to Reliance Energy. We charge other phones/tablets using same charger & wall socket even till today but never faced any issues with other phones or tablets.
So on 17th April gave my zenfone 5 to service centre F1 solutions, Mumbai for repairs.
After examination the service guy promised screen replacement free of cost but said it will take 15 days due to shortage of parts from Asus.
When contacted service center over the phone on 30th April came to know that Asus has arranged new replacement piece for me due to shortage of display. (decision passed on 29th April).
I had to wait 2 weeks more & was OK with the decision as I was going to get new phone.
On 15th may when I called up service center, the guy over the phone asked me to directly call Asus cc & mail them. When contacted Asus I came to know that there were no stocks of zenfone 5 1.2 ghz model with them.
Since then I lost my patience as almost 1 month had passed. I called Asus 4-5 times after that but no positive response. I even pleaded for Flipkart's credit note or 16gb model by paying the balance amount but nothing in my favour. Asus replied credit note was last option & I will be getting same model but may take time. So I finally gave up my hopes to get replacement mobile very soon & booked Huawei Honor Bee from flipkart.
On 23rd may around 7.50 pm I received mail & call from service center mentioning my replacement unit has arrived.
Monday 25th May evening went to collect my replacement piece & was surprised to see Zenfone 5 Gold colour, 1.6 GHz processor with 16gb memory instead of 1.2 GB processor, black color & 8gb memory that too without any extra charge.
Sharing my good & bad experience of Asus Zenfone service centre. In my case F1 services in Mumbai.
On 16th April 2015 when I connected my zenfone 5 A501CG 8gb & 1.2 ghz version to Redmi note charger as usual suddenly saw flickering screen at bottom part. Almost 50-60% screen from bottom was flickering.Touch & everything else was working fine.
Immediately switched off the phone & switched it on after 5 minutes to see similar issue. Sudden current flow must have damaged the display of my zenfone5. Thanks to Reliance Energy. We charge other phones/tablets using same charger & wall socket even till today but never faced any issues with other phones or tablets.
So on 17th April gave my zenfone 5 to service centre F1 solutions, Mumbai for repairs.
After examination the service guy promised screen replacement free of cost but said it will take 15 days due to shortage of parts from Asus.
When contacted service center over the phone on 30th April came to know that Asus has arranged new replacement piece for me due to shortage of display. (decision passed on 29th April).
I had to wait 2 weeks more & was OK with the decision as I was going to get new phone.
On 15th may when I called up service center, the guy over the phone asked me to directly call Asus cc & mail them. When contacted Asus I came to know that there were no stocks of zenfone 5 1.2 ghz model with them.
Since then I lost my patience as almost 1 month had passed. I called Asus 4-5 times after that but no positive response. I even pleaded for Flipkart's credit note or 16gb model by paying the balance amount but nothing in my favour. Asus replied credit note was last option & I will be getting same model but may take time. So I finally gave up my hopes to get replacement mobile very soon & booked Huawei Honor Bee from flipkart.
On 23rd may around 7.50 pm I received mail & call from service center mentioning my replacement unit has arrived.
Monday 25th May evening went to collect my replacement piece & was surprised to see Zenfone 5 Gold colour, 1.6 GHz processor with 16gb memory instead of 1.2 GB processor, black color & 8gb memory that too without any extra charge.
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