koshyjohn
Developer
No, HP India's President didn't bother replying but the worldwide CEO did. Both e-mails are quite useless but you can use both as evidence that you've tried your best to resolve the issue if you go to court.Thanks!
Well I have a Compaq V3425AU. I bought it about 10 months ago, I guess. The battery is not upto the mark. Sometimes it refuses to work & sometimes it works flawlessly. The display developed dead pixels. Got it replaced twice till date. The laptop gets too hot on summers. My friend who has also the same model has got everything (except motherboard & processor) replaced multiple times. He still is not happy with display, battery, hard disk & DVD writer. A user here at digit forum (Thor) also has the same model & is suffering just like us.
Did the HP India President reply to your mails? Their customer service is very good at making fools out of the customers.
True. It won't take much time.
The notebooks from HP seeing failure rates are as follows:
(MOST FAILURES, least cost) Compaq > HP Home Entertainment > HP Business (LEAST FAILURES, highest cost)
HP Business laptops are very expensive (and honestly don't look very attractive; which is why you rarely find them in stores) but the support you get for them is amazing in the rare chance that they do fail. In the *long run* though, the HP Business laptops are more likely to cost the least. The above is a known fact and I've seen it among my friends and the pattern continues with what you are telling me. Search on the net for problems with business laptops - you won't find much.
VERY IMPORTANT: I *very* strongly recommend that you get your warranty extended to 3 years. It is worth every penny if you are already facing serious problems in the first year - because the parts that they put into your system during repairs are refurbished parts - fixed parts from some other customer's notebook - the cycle repeats with the old parts that are taken from you.
Extra 40GB? The Compaq must have offered 120GB while Acer offered 160GB... I am not familiar with Acer's durability levels but the general opinion I hear is that HP has better quality usually. But that might not be the reason why the dealer gave you that answer. It might be entirely possible that he is getting a better margin of profit from selling the Compaq than the Acer. Face it: at the end of the day the dealer has to make as much money as possible, you are not likely to remember much of what he said if you laptop fails 10 months into its life.thats intresting.
Because when I had recently gone laptop (window) shopping, I enquired about some sub 25k notebooks from Acer and Compaq. Both offered similar configurations at the same price, with the difference being that acer offered an extra 40GB disc space compared to compaq. When I asked the dealer for the difference in the two, he said both were the same thing under different hoods. But when I asked about the durability, life, etc, he said compaq is better than acer according to the customer response he got.