rhyansy
MSI Gaming Pan India Sale
MSI Notebooks Product Warranty Term
The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.
MSI Notebooks General Product Warranty Policy
MSI seeks to provide accurate and timely information; nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.
MSI Notebooks
In accordance with original manufacturer's products serial number/barcode, notebook products are warranted for 12 months hardware by original manufacturer.
Hardware Parts
Motherboard, CPU memory, LCD, HDD
In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Battery (categorized as Consumable) Adapter
In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Software
Pre-installed Software (including software disk)
In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Software included with the notebook (data, Software CD or Floppy Disk)
In accordance with original manufacturer's products serial number/barcode, it is warranted for 1 month faulty parts replacement from its manufacture date.
LCD Panel Dot Standard
About LCD Panel Dot warranty standard, please refer to MSI Global - Computer, Laptop, Notebook, Desktop, Motherboard, Graphics and more
Warranty Exclusions
The following circumstances excluded from warranty coverage:
1. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
2. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes.
3. Unauthorized changes of non MSI parts, modifications or alterations, parts removal in or to the products.
4. Damage caused by operator error or operator fails to comply user manual instruction, such as, but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
5. Internal or external consumable items of the product itself such as battery, earphone, etc.
6. Accessories or packing material such as boxes, user manual, etc.
To Discern the Original Manufacturer Barcode
Example 1: 865PE NEO2-PLS 0402XXXXXX
(865PE NEO2-PLS refer to product name, 0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as of February)
Example2: 42SXXXXXX
(42 represents its manufacture date as February, 2004 by MSI)
Three Simple Steps for Repairing
If you encounter any problem in product usage, we suggest you consult the following steps to quickly resolve the problem:
Step 1: Screen the problems by self-checking
1. Please first review the User's Manual and the Software CD included with the Product. If your manual was lost, you may download the manual you need from MSI website.
2. Visit our official MSI forum website (dragonarmy.msi.com/forum) or our official MSI India Facebook fan site (Update Your Browser | Facebook)
Step 2: Seek support from the original store of purchase or distributor of the Product
Step 3: Contact our Authorized Service Partner, Aforeserve.com Limited
Aforeserve.com Limited (Home)
Email address
msisupport@aforeserve.co.in
Hotline
18001022126; 18001034397
Repair Sites
North India
Noida
B-21, Sector -8, Noida – 201301, Uttar Pradesh, India
South India
Bangalore
Dock1, #204, Balaji Ware House, Channasandra, Whitefield, Bangalore 560067, Karnataka, India
Reminders
1. Please contact Aforeserve.com Limited customer service to issue RMA.
2. Instruction will be given on how to bring the notebook for repair by yourself or by the official courier pick-up, subject to charges.
3. Estimated time for repair is 7-10 working days.
4. Aforeserve.com Limited will provide timely updates upon reception at the repair center.
5. Aforeserve.com Limited reserves the right to make changes and corrections at any time, without notice.
The warranty term differs from one region to another. If you would like to verify the warranty term of the product bought, please kindly contact our local offices.
MSI Notebooks General Product Warranty Policy
MSI seeks to provide accurate and timely information; nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.
MSI Notebooks
In accordance with original manufacturer's products serial number/barcode, notebook products are warranted for 12 months hardware by original manufacturer.
Hardware Parts
Motherboard, CPU memory, LCD, HDD
In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Battery (categorized as Consumable) Adapter
In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Software
Pre-installed Software (including software disk)
In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
Software included with the notebook (data, Software CD or Floppy Disk)
In accordance with original manufacturer's products serial number/barcode, it is warranted for 1 month faulty parts replacement from its manufacture date.
LCD Panel Dot Standard
About LCD Panel Dot warranty standard, please refer to MSI Global - Computer, Laptop, Notebook, Desktop, Motherboard, Graphics and more
Warranty Exclusions
The following circumstances excluded from warranty coverage:
1. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
2. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes.
3. Unauthorized changes of non MSI parts, modifications or alterations, parts removal in or to the products.
4. Damage caused by operator error or operator fails to comply user manual instruction, such as, but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
5. Internal or external consumable items of the product itself such as battery, earphone, etc.
6. Accessories or packing material such as boxes, user manual, etc.
To Discern the Original Manufacturer Barcode
Example 1: 865PE NEO2-PLS 0402XXXXXX
(865PE NEO2-PLS refer to product name, 0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as of February)
Example2: 42SXXXXXX
(42 represents its manufacture date as February, 2004 by MSI)
Three Simple Steps for Repairing
If you encounter any problem in product usage, we suggest you consult the following steps to quickly resolve the problem:
Step 1: Screen the problems by self-checking
1. Please first review the User's Manual and the Software CD included with the Product. If your manual was lost, you may download the manual you need from MSI website.
2. Visit our official MSI forum website (dragonarmy.msi.com/forum) or our official MSI India Facebook fan site (Update Your Browser | Facebook)
Step 2: Seek support from the original store of purchase or distributor of the Product
Step 3: Contact our Authorized Service Partner, Aforeserve.com Limited
Aforeserve.com Limited (Home)
Email address
msisupport@aforeserve.co.in
Hotline
18001022126; 18001034397
Repair Sites
North India
Noida
B-21, Sector -8, Noida – 201301, Uttar Pradesh, India
South India
Bangalore
Dock1, #204, Balaji Ware House, Channasandra, Whitefield, Bangalore 560067, Karnataka, India
Reminders
1. Please contact Aforeserve.com Limited customer service to issue RMA.
2. Instruction will be given on how to bring the notebook for repair by yourself or by the official courier pick-up, subject to charges.
3. Estimated time for repair is 7-10 working days.
4. Aforeserve.com Limited will provide timely updates upon reception at the repair center.
5. Aforeserve.com Limited reserves the right to make changes and corrections at any time, without notice.
Last edited: