meddling

Every now and then random packs keep getting activated on my number, and those of the members of my family. Another one got activated today and when I tried reaching customer care representative after meddling with all the menus -- you can't connect - because you don't have enough balance :(

Hi guyz. I bought brand new VS 4121 Yesterday. When i setup the speakers, and turned it on, the soud was great but the majority of the sound comes from the downfiring part of the speaker and as a result the sound i hear s like muffled . i have placed the speakers only few meters apart(very close...